Angela Cooper -Height
Jeffersonville,Ga
Summary
- Dynamic leader with a proven track record at Academy Warehouse, enhancing team efficiency and reducing shipping errors by implementing rigorous quality checks. Skilled in operations management and staff development, I excel in fast-paced environments, driving customer satisfaction and retention. Expert in Microsoft Excel and adept at fostering professional relationships, I consistently exceed sales and performance goals.
- Proven professional molding teams into strong groups of go-getters. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Team Leader, Sales Operations
Academy Warehouse 1 Academy Drive Jeffersonville
06.2014 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
- Coordinated with logistics providers to ensure timely delivery of products while minimizing costs.
- Used hand-held scanners and physical logs to accurately track item movements.
Salon Owner/Master Cosmetologist
COOPER EXQUISITE CUTS
01.2005 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Trained and motivated employees to perform daily business functions.
Customer Service Representative
Chatham Area Transit
12.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Associate
Lane Bryant
11.1989 - 06.2005
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Coordinated with stock team to expedite restocking of high-demand items.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Salon Manager
Wade Barbershop
01.1989 - 01.2005
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Coordinated and entered salon events such as hair or charity fundraisers, showcasing stylist abilities while promoting the business.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Negotiated agreements with product vendors, securing competitive pricing and favorable terms for the salon.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
Education
Associates Degree - Barbering License
Central Georgia Technical College
Macon, GA03.2008
Associates Degree - Cosmetology
MACON TECHINCAL COLLEGE
Macon, GA05.1989
High School Diploma -
TWIGGS COUNTY HIGH SCHOOL
Jeffersonville, GA05.1986
Skills
- Staff Development
- Team motivation
- Sales Training
- Coaching and Mentoring
- Order Processing
- Complaint resolution
- Operations Management
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Reliability
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Staff Management
- Professionalism
- Analytical Thinking
- Financial Management
- Sales Support
- Professional Demeanor
- Problem-solving aptitude
- Customer Retention
- Sales tactics
- Performance Evaluation
- Data Entry
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft Outlook
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Product Knowledge
- Documentation
- Team Development
- Staff Training
references
Annette Kelly
478-945-3368
Retired Teacher
Twiggs County BOE
Jeffersonville ,Ga. 31044
LaShadrian Bryant
Supervisor /Mentor
478-954-2887
Brandi Bloodworth
478-257-3511
Supervisor
Academy Sports Warehouse Area 1
Jeffersonville ,Ga. 31044
Timeline
Customer Service Representative
Chatham Area Transit
12.2018 - 11.2021
Team Leader, Sales Operations
Academy Warehouse 1 Academy Drive Jeffersonville
06.2014 - Current
Salon Owner/Master Cosmetologist
COOPER EXQUISITE CUTS
01.2005 - Current
Associate
Lane Bryant
11.1989 - 06.2005
Salon Manager
Wade Barbershop
01.1989 - 01.2005
Associates Degree - Barbering License
Central Georgia Technical College
Associates Degree - Cosmetology
MACON TECHINCAL COLLEGE
High School Diploma -
TWIGGS COUNTY HIGH SCHOOL
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