Amethyst Cummings
Cordova,TN
Summary
A talented leader with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently. Diligent trainer and mentor with exceptional management abilities with results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Specialist Team Lead
First Horizon Bank
04.2023 - Current
- Promote a positive work environment by encouraging teamwork, celebrating successes, and fostering a culture of respect and continuous improvement within the department.
- Prepare and deliver monthly reports for review by senior leadership to support informed decision-making.
- Enhance client satisfaction by addressing and resolving complex issues promptly.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Nurture long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional client support.
Client Specialist
IBERIABANK a division of First Horizon Bank
11.2016 - 04.2023
- Mastered compliance and operational risk policies, processes, and procedures.
- Responded to client requests, offering excellent support and tailored recommendations to address needs
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Provided comprehensive support to Commercial Relationship Managers assisting in closing deals and increasing overall sales performance.
Relationship Banker
IBERIABANK a division of First Horizon Bank
06.2016 - 11.2016
- Networked in the community to increase client base and encourage existing clients to expand financial portfolios
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Achieved excellent client satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Boosted sales of bank products through effective cross-selling and deepening relationship efforts.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
Universal Banker
IBERIABANK a division of First Horizon Bank
09.2014 - 06.2016
- Cross-sold new and existing financial relationships within a highly competitive sales environment
- Processed transactions such as deposits, withdrawals, payments, transfers, and wires
- Mitigated loss and served as a subject matter expert for identifying fraud and suspicious activity.
- Recognized needs and referred to appropriate representative or line of business for cross-selling or service opportunities
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Answered client inquiries regarding account balances, transaction history, service charges, and interest rates.
Education
Master of Business Administration - MBA - Human Resources
Trevecca Nazarene University
05.2024
Bachelor of Business Administration - BBA - Business Administration and Management, General
LeMoyne-Owen College
05.2020
Skills
- Emotional Intelligence
- Strategic Planning
- Teamwork and Collaboration
- Employee Onboarding
- Talent management
- Relationship Building
Certification
Professional in Human Resources, 09/01/20, Human Resource Certification Institute (HRCI), https://www.hrci.org/certifications/individual-certifications/phr
Timeline
Client Specialist Team Lead
First Horizon Bank
04.2023 - Current
Client Specialist
IBERIABANK a division of First Horizon Bank
11.2016 - 04.2023
Relationship Banker
IBERIABANK a division of First Horizon Bank
06.2016 - 11.2016
Universal Banker
IBERIABANK a division of First Horizon Bank
09.2014 - 06.2016
Master of Business Administration - MBA - Human Resources
Trevecca Nazarene University
Bachelor of Business Administration - BBA - Business Administration and Management, General
LeMoyne-Owen College