AMETHYST DIAMOND

• Help guide beneficiaries as they navigate one of the most important purchasing decisions of their life.

• Represent numerous carriers and offer single-carrier solutions.

• Listen, consult, and advise clients over the phone on their health insurance options.

• Assess the best plan that fits the beneficiaries needs by conducting a thorough needs analysis.

• Meet personal and team’s weekly and daily sales goals.

• Complete required carrier certifications in a timely manner.

• Manage multiple applications and resources while assisting beneficiaries with enrollments.

• Remain compliant with CMS requirements during every call.

• Follow up on scheduled appointments with beneficiaries.

• Overcoming objections when the beneficiary is unsure or hesitant about reviewing their current benefits to find them a more beneficial plan.

• Meet all requirements to obtain a Health insurance license through Bloom’s Pre-licensure training course and maintain licensed agent status.

• Help individuals select the right health insurance plan that fits their needs by applying working knowledge of product plans and general Medicare information.

• Meet monthly sales goals including quality and conversion goals.

• Assist callers quickly and professionally by fielding inbound calls to sell health insurance plans with Bloom’s sales techniques.

• Communicate effectively to provide accurate information to prospects using Bloom's quality and compliance standards.

• Being prompt to stay updated on any and all correspondence from leadership.

• Administer great customer service and build rapport with enrollees during AEP.

• Assist licensed agents in the completion of Aetna Medicare Prescription Drug Plans for enrollees.

• Follow the Center of Medicare and Medicaid Services legal guidelines for successful enrollments into Aetna Medicare Prescription Drug Plans.

• Navigate Think Agent to complete enrollment application for enrollees.

• Navigate Landscape to acquire enrollee information and submit new policies for enrollments.

• Consistently utilizing competitive sales experience to sell nonstandard auto insurance, including ancillaries to new leads.

• Meet weekly and monthly sales goals set by District Manager.

• Connect very quickly; build and leverage client relationships.

• Expand business by proactively building rapport with new and existing clients to meet the agreed upon production goals.

• Multi-task inbound calls for new leads and walk-in leads.

• Make outbound calls to leads that have not yet been reached out to.

• Solicit new business and maintain current business levels in order to achieve and exceed production goals.

• Accurately account for all currency transactions, including timely delivery of deposits to the bank with scanned documentation in our agency management system.

• Provide education to the client and advise client on which products best fit their needs.

• Efficiently and effectively provide multiple quote options with our top carriers to ensure the client has access to the best coverages available.

• Provide excellent customer service to each and every member.

• Answer calls in a timely manner with little to no after call work while working in a high call volume environment.

• Maneuver through multiple computer systems to find member's benefits and confirm claims are being processed correctly.

• Educate members on their healthcare benefits and what coverages they currently have.

• Handle medical claim inquiries to ensure the member understands how their benefits were used towards their procedures.

• Ensured all appeals and complaints were routed to the correct department to rectify any concerns members have regarding their coverage and claims.

• Stay updated on Independence Blue Cross and Blue Shield Medical policy to ensure members are qualified for certain procedures.

• Document each phone interaction thoroughly on every member's accounts.

• Implemented a first call resolution plan to give members comfort that their issues and questions have been completely resolved.

• Provide outstanding customer service to Liberty Mutual policyholders.

• Perform in a fast-paced, high production and high call volume environment that focuses heavily on customer satisfaction.

• Implement the use of in-depth knowledge of risks and available insurance products to market suitable insurance policies to meet the needs of Liberty Mutual policyholders.

• Customize insurance accounts to suit individual customers, often covering a variety of risks.

• Ability to follow regulations and guidelines with each and every state in the United States.

• Ability to show sincere empathy and praise to all customers.

• Use multiple computer systems and websites to enter and access and/or retrieve data.

• Provide customers with a clear understanding of our multiple policies and the coverage we can offer for the best protection for them, their families, and all of their assets.

• Understanding and comprehending the customer’s needs to create new leads for new business policies and current policyholders that enjoy being a part of Liberty Mutual.

• Perform a full range of customer service functions to support the customer’s needs of the Personal Insurance Claims Service Center.

• Perform in a fast-paced, high-production and high-volume environment that focuses heavily on customer satisfaction.

• Provide empathy and peace of mind to each and every customer.

• Review records and organize written data from a variety of sources.

• Handle confidential and proprietary information.

• Focused on solving problems with the ability to think outside of the box and be compassionate

• Managed seven estheticians and cosmetologists.

• Responsible for opening/closing store location.

• Created employee schedules.

• Handled incident reports for customers and employees.

• Performed employee reviews and disciplinary actions.

• Managed customer accounts including disputes.

• Managed customer satisfaction.

• Performed store inventory.

• Maintained store and individual goals.

• Responsible for bank deposits, selling of retail and spa packages.

• Responsible for cashiering functions including ringing up sales and service transactions.

• Manage rotation sheet.

• Open and close store as needed.

• Assist with all administrative duties.

• Assist with inventory control and restocking of products.

• Assist with maintain visual standards, merchandising presentation, signage, lighting, and general spa maintenance.

• Provide best in class customer service by greeting and assisting customers, and excellent floor leadership skills – own and manage the sales floor.

• Assist Spa Leadership team in creating an outstanding experience for the customer (i.e., pampered to perfection, customers are greeted in a professional, friendly, and timely manner).

• Protect employees and customers by providing a safe and clean spa environment.

• Answer Spa phone and respond to customer inquiries.

• Help Spa Manager maintain positive employee relations through open and effective communication with team.

• Assist Spa Manager to maximize results through selling retail products.

• Upsell treatments and educate customers on retail products.

• Inform customer of benefits of Xpress pa Membership program.

• Assess customers needs and provide assistance and information on product features.

• Welcome customers to the store and answer their queries.

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.

• Maintain in-stock and presentable condition assigned areas.

• Actively seek out customers in store and cross sell products.

• Remain knowledgeable on products offered and discuss available options.

• Team up with co-workers to ensure proper customer service.

• Present customers with various options of rental spaces by listening to their needs which equates to maintaining a 90% occupancy rate throughout the year and reaching sales goals.

• Addressing customer concerns and conducting such operational functions such as ordering office supplies, and ensuring office environment is presentable at all times.

• Conducting daily bank deposits, managing rental foreclosures, and ensuring office remain required budget.

• Complete property evaluations on a regular basis and to effectively manage company assets.

• Greet customers, exceed their expectations through assessing their needs.

• Sustain the sales floor and dressing rooms by constantly asserting my presence which also lowers the probability of product loss.

• Sustain product awareness by reading current vendor tags and attending training classes to communicate the benefits to the customers.

• Greet customers, examine tickets, and direct them to the proper theater, concession stand, etc.

• Sell admission tickets and passes to customers, count and record number of tickets collected.

• Operate refreshment stand, complete customer order, and ensure cash register accuracy.

• Assemble and/or arrange movie displays throughout the theater.

• Resolve customer complaints or issues in customer oriented manner, guaranteeing a positive customer experience.

• Managed incoming and outgoing correspondence, including mail, email and faxes.

• Screened telephone calls and inquiries to the appropriate personnel.

• Devised and maintained office systems to efficiently deal with paper flow.

• Worked independently and ensured patients records were documented accurately.

• Ensured HIPAA requirements were consistently managed throughout the client process.

• Maintained cleanliness and presentation of the office.