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Amethyst Douglas
Fort Garland,CO
Summary
Attentive, personable, and reliable professional with experience managing multiple positions simultaneously, completing various clerical tasks and offering staff support in a fast paced setting. Knowledgeable in addiction/relationship/trauma recovery, integrative health, child development and behavioral principles, certified in CPI/CPR/First Aid with a focus on fostering an environment conducive to positive growth.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Special Education Paraprofessional
Sierra Grande School
Fort Garland, CO
08.2022 - Current
- Modify general education curriculum for special-needs students using various instructional techniques and technologies.
- Implement behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
- Offer student support through special accommodations, extra assistance and assessments.
- Support teacher in development of individual learning strategies.
- Oversee class of students in absence of instructor.
- Alert instructor to student behavior or academic issues requiring intervention.
Behavioral Health Technician & Admin
The Meadows Behavioral Health
Wickenburg, AZ
03.2021 - 07.2022
- Facilitated on-site activities, support groups and outings for clients.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Assisted in coordination of mental health support services provided by care team.
- Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
- Guided patient meetings with focus on self-advocacy, self-healing and empowerment.
- Gathered information about clients using assessment methodologies and provided full reports to clinicians.
Administrative Executive/Laborer
Helpful Haulers
Wickenburg, AZ
05.2019 - 08.2022
- Acted as first point of contact and set appointments for prospective clients.
- Provided 5 star customer service by efficiently resolving issues and responding to inquiries.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Used GPS to plan and follow efficient hauling routes, making logical adjustments to avoid delays.
- Picked up unwanted items from customers location and distributed to donation centers.
Business Development Manager
Printing Apes
Wickenburg, AZ
08.2019 - 07.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Established, optimized and enforced business policies to maintain integrity and high-quality standards across operations.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Provided front-end website development using WordPress, Shopify, and other editing software.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Generated new business with marketing initiatives and strategic plans.
Fundraising and Community Event Coordinator
Self
Las Vegas, NV
02.2013 - 03.2018
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Develop and manage marketing and engaging business/campaign traffic.
- Authorized financial transactions with vendors for event services.
Childcare Provider
My Child And Yours
Las Vegas, NV
10.2009 - 03.2013
- Maintained effective schedule balance between rest periods, active play and instruction.
- Developed lessons and activities to promote children's physical and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Customer Service Representative
Speedy Recovery Services
Las Vegas, NV
08.2007 - 01.2009
- Provided primary customer support to internal and external customers in fast-paced environment.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Handled client correspondence and tracked records to foster office efficiency.
Associate
In-N-Out Burger
Las Vegas, NV
11.2005 - 07.2007
- Trained and assisted new kitchen staff members.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Operated deep fryer and griddle to cook and prepare meals at fast rate.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Education
Bachelor of Arts (In Progress) - Health And Wellness
Ashford University
San Diego, CA 02.2021 - Current
Certification (In Progress) - Health & Wellness
Institute For Integrative Nutrition
08.2022 - Current
Completed 12 Credits - General Studies
College Of Southern Nevada
Las Vegas, NV 02.2007 - 02.2008
Completed 16 Credits - General Studies
University Of Nevada - Las Vegas
Las Vegas, NV 08.2006 - 01.2007
Skills
Schedule Management
Administrative Support
Data Verification
Complaint Resolution
Documentation and Reporting
Customer Support
Application Processing
Customer Relations
Teaching and instruction
Student Supervision
Certification
National Board-Certified Health and Wellness Coach (Training) - 6 Months Until Completion
Software
Numbers
Photoshop
Illustrator
Pages
SentryPC
ContentBarrier
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Christine Day
Contact: 623.551.8844
Position: Bookstore Manager
Jerry Law
Contact: 480.338.8568
Position: Executive Director
Debie Barber
Contact: 860.966.9037
Position: Administrative Assistant
Deirdre West
Contact: 928.231.9466
Position: Psychology Testing Admin
Dana Larimer
Contact: 928.671.1399
Position: Administrative Assistant
Quote
Sometimes we must choose between what is right and what is easy.
Albus Dumbledore
Timeline
National Board-Certified Health and Wellness Coach (Training) - 6 Months Until Completion
03-2023
Special Education Paraprofessional
Sierra Grande School
08.2022 - Current
Certification (In Progress) - Health & Wellness
Institute For Integrative Nutrition
08.2022 - Current
Pediatric & Adult First Aid/CPR/AED
06-2022
CPI (Crisis Prevention & Intervention)
06-2022
Behavioral Health Technician & Admin
The Meadows Behavioral Health
03.2021 - 07.2022
Bachelor of Arts (In Progress) - Health And Wellness
Ashford University
02.2021 - Current
Business Development Manager
Printing Apes
08.2019 - 07.2022
Administrative Executive/Laborer
Helpful Haulers
05.2019 - 08.2022
Fundraising and Community Event Coordinator
Self
02.2013 - 03.2018
Childcare Provider
My Child And Yours
10.2009 - 03.2013
Customer Service Representative
Speedy Recovery Services
08.2007 - 01.2009
Completed 12 Credits - General Studies
College Of Southern Nevada
02.2007 - 02.2008
Completed 16 Credits - General Studies
University Of Nevada - Las Vegas
08.2006 - 01.2007
Associate
In-N-Out Burger
11.2005 - 07.2007
References
Christine Day
Contact: 623.551.8844
Position: Bookstore Manager
Jerry Law
Contact: 480.338.8568
Position: Executive Director
Debie Barber
Contact: 860.966.9037
Position: Administrative Assistant
Deirdre West
Contact: 928.231.9466
Position: Psychology Testing Admin
Dana Larimer
Contact: 928.671.1399
Position: Administrative Assistant