Amethyst Fuhrman Downs
Saint Augustine
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Availity
Jacksonville
09.2024 - Current
- Delivered technical support to users via phone and email communications.
- Facilitated effective navigation of Availity's online portal for customers.
- Collaborated with team members to resolve complex technical issues promptly.
- Educated users on best practices for utilizing Availity's services and tools.
- Provided first-level support by troubleshooting issues with service, equipment, or customer accounts.
- Supported new hire training through shadowing and side-by-side training sessions.
- Contributed insights by beta testing new applications.
Director of Operations
Euphoria Vacation Homes
Saint Augustine
03.2021 - 03.2024
- Managed daily operations for multiple vacation rental properties.
- Developed and implemented operational policies and procedures.
- Oversaw maintenance schedules to ensure property readiness.
- Coordinated with vendors for timely service delivery.
- Trained staff on operational standards and customer service protocols.
- Facilitated regular team meetings to enhance communication and collaboration.
- Created policies and procedures for improved workflow processes.
- Developed training programs for new employees as well as existing staff members.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Promoted products, increasing customer base, and market share.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Technical Support Specialist
Availity
Jacksonville
11.2020 - 03.2021
- Delivered technical support to users via phone and email communications.
- Facilitated effective navigation of Availity's online portal for customers.
- Collaborated with team members to resolve complex technical issues promptly.
- Educated users on best practices for utilizing Availity's services and tools.
- Provided first-level support by troubleshooting issues with service, equipment, or customer accounts.
- Supported new hire training through shadowing and side-by-side training sessions.
Fixed Asset Accountant
Acosta Sales & Marketing
Jacksonville
06.2018 - 11.2020
- Managed fixed asset records ensuring accuracy and compliance with accounting standards.
- Conducted regular audits of fixed assets to verify existence and condition.
- Collaborated with departments to gather information on asset acquisitions and disposals.
- Utilized accounting software to track depreciation and asset lifecycles efficiently.
- Supported year-end close activities by reconciling fixed asset accounts promptly.
- Coordinated with other departments when needed regarding acquisition, disposal or transfer of any fixed asset.
- Performed monthly reconciliation of fixed asset register to the general ledger accounts.
- Monitored depreciation calculations and updated book values for all fixed assets.
- Reported on changes in balance sheet accounts associated with tangible and intangible assets.
- Ensured accurate accounting records were maintained for all capital projects.
- Responded promptly to inquiries from internal stakeholders regarding status updates or questions about specific items included in the Fixed Asset Register.
- Participated in the implementation of new software solutions designed to streamline fixed asset processes.
- Posted financial data in Excel spreadsheets and managed inventory.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Education
Some College (No Degree) - Computer Science
Western Governors University
Salt Lake City, UTSkills
- Technical support
- Customer service
- Problem resolution
- Data analysis
- Team collaboration
- User education
- Expertise in Excel
- SQL and databases
- Electronic data interchange
- Process improvement
- Analytical
Affiliations
- Kayaking
- Volunteering
- Music
- Bad Karaoke
- Kids Athletics
- Travel
Accomplishments
- One of 4 selected for passport program at Availity, learning cross-departmental skills and processes.
- Received recognition award for "Most likely to become a Zumba instructor" from one of my volunteer positions for enthusiasm.
- Consistently requested by new hires for my ability to effectively communicate processed to engage with different learning styles.
Certification
- Google Data Analytics
References
References available upon request.
Timeline
Technical Support Specialist
Availity
09.2024 - Current
Director of Operations
Euphoria Vacation Homes
03.2021 - 03.2024
Technical Support Specialist
Availity
11.2020 - 03.2021
Fixed Asset Accountant
Acosta Sales & Marketing
06.2018 - 11.2020
Some College (No Degree) - Computer Science
Western Governors University
Similar Profiles
Karen TowlesKaren Towles
Client Services Technical Support Specialist at AvailityClient Services Technical Support Specialist at Availity
Azad NalajalaAzad Nalajala
Director of Technical Product Management, API Products & Platform at AvailityDirector of Technical Product Management, API Products & Platform at Availity
Deja HendersonDeja Henderson
ACS Technical Support Specialist at AvailityACS Technical Support Specialist at Availity
Sebastian SeguiSebastian Segui
Waiter at The Conch House Marina and ResortWaiter at The Conch House Marina and Resort
Ayva MarshallAyva Marshall
Server at Pomodoro CaféServer at Pomodoro Café