Amethyst Garza

While working at Buckle I have learned how to make connections with guests and give the best possible experience. We are a premium retail store and aim to make it the best shopping experience. As a teammate I work on the sales floor and behind the cash register. While working here I have learned how to work even more as a team to make the dream work. I am also work really well on projects or task given to we within a given time whether it be working in new product or working on my social shop and sales floor app to keep connected with guest.

• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

I work both cashier and the sales floor, this entails me to be able to work both dependently and independent depending on the task. I can work more independently when given the task to do mark downs for clearance or making sure the floor looks ready for customers or when working dependently would be when i work with my team to do inventory and cashiering at the front as we have to work as a team to make sure the line does not get backed up. During both of these i have great customer service with customers and great communication with our team as our store is a little bigger and we want to make sure products are in the correct location and are tidy.

• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

While working as a contracted service provider fro Tobin Center I was able to teach competition choreography to Schools within SAISD. I also did some technique classes and worked on cleaning the dance routines before going to competition. This was a great learning experience to how to put lesson plans together and doing invoices. This in a way sparked my interest in learning the business aspect of dance.

• Competition choreography
• Technique clinics
• Competition choreography clean up
• Modern/ contemporary workshop