Amethyst Mendoza
Phoenix,AZ
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
HearingLife
Glendale, AZ
11.2023 - Current
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Worked with DM ( Diary Management) software
- Completed insurance verifications and claim forms for patient intake and processing.
- Explained policies, procedures and services to patients.
- Cleaned patients hearing aids and also gave supplies if needed
- Made outbound calls to confirm or schedule appointments as well as answering inbound calls
Medical Office Coordinator
The Core Institute
Phoenix, AZ
01.2023 - 11.2023
- Scheduled appointments for patients with the correct provider
- Answered inbound calls and directed them to appropriate members
- Provided information regarding services and polices for their appointment or procedures
- Made outbound calls for referrals that were received from doctor offices
- Requested new referrals to patients primary care provider for a renewal
- Input patients insurance information
- Worked with Athena software
Pharmacy Technician
Walgreens
Chandler, AZ
02.2021 - 12.2022
- Handled phone calls from doctor offices and pharmacies with patients with information for their prescriptions
- Assisted patients prescriptions , such ass adding in insurance information, updating patients charts and typing up their prescriptions
- Handled incoming calls from pharmacies
- Resolving issues for pharmacies , patients and insurance companies
- Resolved issues for patients that called in that had issues with their online prescription orders
- Assisted with payments for their medications
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Assisted in training new employees on pharmacy procedures.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05-2015
Skills
- Insurance verification
- Scheduled coordination
- Customer Service
- Warm and Cold call expertise
- High Volume call reception
- Chart Updating
- Proficient in Microsoft Office database
- Able to juggle multiple priorities without compromising quality
- Grasp new concepts quickly and efficiently
- Referral Management / request
Timeline
Patient Care Coordinator
HearingLife
11.2023 - Current
Medical Office Coordinator
The Core Institute
01.2023 - 11.2023
Pharmacy Technician
Walgreens
02.2021 - 12.2022
High School Diploma -
Maryvale High School