Amethyst Mercado

(Family-Owned Urban Planning and Development company)

• Assist in the preparation of transportation and traffic studies, including data collection and analysis.
• Supported trip generation calculations and documentation for project planning and approvals.
• Created diagrams and visual materials to illustrate site access, traffic flow, and roadway impacts.
• Contributed to the development of applications such as substandard, access management requests and variance submissions.
• Maintained organized records and supported administrative aspects of transportation projects.

• Managed appointment scheduling for potential solar energy clients, ensuring optimal use of sales team time.
• Utilized CRM software to track leads and appointments, enhancing follow-up efficiency and client engagement.
• Established rapport with prospective customers, effectively communicating benefits of solar energy solutions.
• Conducted preliminary assessments of customer needs to streamline appointment setting process and improve conversion rates.
• Trained new team members on effective appointment-setting techniques and best practices for customer interactions.