Amethyst Sadera
Biddeford,ME
Summary
Accomplished Licensed Nursing Assistant and Pharmacy Technician with a proven track record at Hannaford Pharmacy, enhancing workflow and patient care through exceptional problem-solving and team collaboration. Skilled in medication dispensing and fostering patient relationships, I significantly improved pharmacy efficiency and patient satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Hannaford Pharmacy
11.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Pharmacy Technician
Walgreens Boots Alliance Inc.
10.2022 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Licensed Nursing Assistant
Benda Homecare Solutions
12.2017 - 07.2019
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
Licensed Nursing Assistant
Alliance Home Health Care & Hospice
04.2015 - 12.2017
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual needs.
- Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
- Boosted morale among nursing team members by fostering a collaborative work environment and offering peer mentorship support.
Licensed Nursing Assistant
Interim HealthCare
01.2016 - 04.2017
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
- Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual needs.
Licensed Nursing Assistant
Visiting Angels Home Care
06.2010 - 04.2015
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual needs.
- Advanced quality improvement initiatives through active participation in educational opportunities, team meetings, and performance evaluations.
- Streamlined care delivery processes by effectively prioritizing tasks based on urgency and complexity.
- Minimized hospital readmissions through effective discharge planning support and personalized follow-up care coordination.
- Boosted morale among nursing team members by fostering a collaborative work environment and offering peer mentorship support.
- Contributed to efficient clinical operations by effectively managing supplies, equipment, and patient information.
- Documented patient information and care activities in electronic health record.
Education
Certification - Phlebotomy
Manchester Community College
Manchester, NH10.2021
High School Diploma -
Dover Senior High School
Dover, NH06.2009
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Drug Classification Knowledge
- Pharmaceutical Calculations
- Drug safety
Certification
- CPhT - Certified Pharmacy Technician
- Certified Vaccinator
Timeline
Pharmacy Technician
Hannaford Pharmacy
11.2023 - Current
Pharmacy Technician
Walgreens Boots Alliance Inc.
10.2022 - 11.2023
Licensed Nursing Assistant
Benda Homecare Solutions
12.2017 - 07.2019
Licensed Nursing Assistant
Interim HealthCare
01.2016 - 04.2017
Licensed Nursing Assistant
Alliance Home Health Care & Hospice
04.2015 - 12.2017
Licensed Nursing Assistant
Visiting Angels Home Care
06.2010 - 04.2015
Certification - Phlebotomy
Manchester Community College
High School Diploma -
Dover Senior High School
- CPhT - Certified Pharmacy Technician
- Certified Vaccinator
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