Amethyst Sims-Johnson
Sandy Springs,GA
Summary
Seeking a position with a hyper-focus on high quality customer-satisfaction, optimizing operations, streamlining efficient protocol processes, costs reduction, creative strategies and project execution.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
DIGITAL COMMUNICATIONS SPECIALIST
AW DIGITAL COMMUNICATIONS, LLC
02.2014 - 01.2026
- Consult with approximately 30 clients per week to determine the extent of their creative project and to understand their brand, and their audience.
- Prioritize and manage a number of client projects within their design and budget specifications.
- Develop and produce a plethora of visual brand–based communications such as, print imagery and packaging, website graphics, logos and other forms of digital branding concepts.
- Creating conceptual designs by hand and digital methods to produce character, conceptual, isometric and other graphic design illustrations.
- Researching key marketing strategies for target markets, website and company performance analysis and SEO configuration.
- Creating digital marketing strategies and business content writing.
- Processed and verified incoming documents for accuracy and compliance with established guidelines.
- Organized and maintained filing systems to ensure efficient retrieval of records.
- Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
- Managed complex schedules and coordinated high-level meetings for CEO.
- Developed and implemented office procedures to enhance operational efficiency.
- Prepared comprehensive reports and presentations for board meetings, ensuring clarity and accuracy of information.
- Mentored junior administrative staff, fostering professional development and enhancing team productivity.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Filed paperwork and organized computer-based information.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
OPERATIONS MANAGER
LISA TAX SERVICES
02.2020 - 04.2024
- Inaugurated DLP (Data Loss Prevention) operating systems, closed computer networks, and developed a brand new company workflow plan.
- Conducted new-hire recruitments, as well as, oversaw new-hire orientation and training.
- Established and implemented onboarding policies, employee protocols and termination processes.
- Created, manufactured, and cultivated print, email, and seasonal-nudge marketing campaigns for approximately 10 companies per month .
- Handled both, customer and employee queries via phone and other general correspondences.
- Answered and transferred calls as necessary and managed office inventory.
- Streamlined operational workflows, enhancing efficiency across tax preparation processes.
- Managed team performance, ensuring adherence to deadlines and quality standards.
- Implemented training programs for staff, fostering skill development and knowledge retention.
- Developed and executed strategic initiatives to improve client service and satisfaction levels.
- Analyzed operational data to identify trends, informing decision-making and process improvements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
HOLISTIC LIFE COACH
SIGNATURE COACHING
11.2011 - 06.2023
- Created and implemented marketing and advertising strategies along with brand based graphic and editorial content for social media platforms.
- Grew business from zero clients to 300+ in the first six months of operation.
- Observed and interviewed clients to help determine if the offered services were ideal for desired goals.
- Conversed with clients and leads in non-judgemental, reflexive, and empathic ways.
- Assisted clients in navigating through crises and traumatic experiences with mindful and self–analytic coaching methods.
- Helped clients identify internal and contextualized blockages through verbal communication and tailored task-oriented exercises.
- Coached families in group and individual settings by assessing needs and built coping strategies to implement individually and within interpersonal relationships.
- Planned, organized and coached men and women in two, three, and four day retreats events.
- Facilitated personal development workshops to enhance client self-awareness and goal setting.
- Developed customized coaching programs based on individual client needs and aspirations.
- Guided clients through decision-making processes to foster confidence and clarity.
- Analyzed client feedback to refine coaching methodologies and improve service quality.
- Advocated for holistic wellness approaches, integrating mental, emotional, and physical health strategies into coaching sessions.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Conducted thorough evaluations of client progress throughout the coaching process, ensuring alignment with desired outcomes.
- Built partnerships with other professionals in the wellness industry to offer comprehensive support services for clients'' holistic growth journey.
- Organized seminars on various personal development topics that effectively engaged audiences and sparked interest in life coaching services.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Education
Holistic Life Coaching
Spencer Institute
Online01.2016
No Degree - Psychology
Walden University
03.2023
Skills
- Great Communication
- Computer Skills
- Problem Solving
- Time Management
- Prioritization
- Web Design
- Branding
- Graphic Design
- SEO
- Marketing
- CRM management
- Content strategy
- Multimedia editing
- Web analytics
- E-commerce integration
- Online reputation management
- Digital advertising
- Marketing automation
- Attention to detail
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Photo editing
- Video production
- Data entry
- Strategic communications
- Public relations
- Analytical thinking
- Digital marketing
- Project management
- Community relations
- Market research
- Digital communications
- Analytical skills
- Creative strategies
Timeline
OPERATIONS MANAGER
LISA TAX SERVICES
02.2020 - 04.2024
DIGITAL COMMUNICATIONS SPECIALIST
AW DIGITAL COMMUNICATIONS, LLC
02.2014 - 01.2026
HOLISTIC LIFE COACH
SIGNATURE COACHING
11.2011 - 06.2023
Holistic Life Coaching
Spencer Institute
No Degree - Psychology
Walden University