Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Amethyst Vandyke

Raleigh,NC

Summary

Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 1-year history of superior performance in remote environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Creative Writer

Dreame
02.2024 - Current
  • Utilized strong editing skills to revise written work for clarity, coherence, and grammatical correctness.
  • Adapted writing style according to project requirements, exhibiting versatility across various industries and formats.
  • Balanced attention to detail with meeting word count targets showcasing ability to comply with specific guidelines.
  • Created impactful screenplays resulting in film festival selections or production opportunities.

Customer Service Representative

College Hunks Hauling Junk and Moving
02.2022 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Set appointments with potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.

Warehouse Associate

Amazon
02.2021 - 01.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Player first rep

Ubisoft
03.2020 - 06.2020
  • Mentored younger players, offering guidance on technique, strategy, and sportsmanship principles.
  • Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
  • Enhanced player experience by providing timely and accurate game support through various communication channels.
  • Collaborated with cross-functional teams to address and resolve complex issues, leading to overall improvements in game support services.

Customer Service Associate

Children's Place Retail Store
06.2019 - 01.2020

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Player 1st Rep

Ubisoft
09.2019 - 11.2019
  • Mentored younger players, offering guidance on technique, strategy, and sportsmanship principles.
  • Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
  • Enhanced player experience by providing timely and accurate game support through various communication channels.
  • Collaborated with cross-functional teams to address and resolve complex issues, leading to overall improvements in game support services.

Wawa Customer Service Associate

Marshall Retail Group
02.2019 - 09.2019
  • Worked at various stores in the terminal restocking food or clothing and checking out people.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.

Customer Service Representative

Xerox
05.2016 - 04.2018
  • Providing customer service making calls sending important emails processing claims and bills office administrator.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Crew Member

Charlotte Russe, Inc
09.2017 - 12.2017
  • Stocked racks, cleaned area, folded clothes, worked cash register.

.

  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.

PRN Staff Nurse

Betty staffing
09.2017 - 10.2017
  • At home care for nursing.
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Education

No Degree -

Wake Technical Community College
Raleigh, NC
12.2016

Adult High School in Medical Assisting -

Vance-Granville Community College
Hendersonville, NC
06.2014

Certification in Medical Office -

Kittrell Job Corp
Henderson, NC
06.2014

Skills

  • Medical terminology
  • Typing
  • Invoices (Less than 1 year)
  • Proofreading
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Writing style versatility
  • Strong Vocabulary
  • Imaginative thinking
  • Customer Service
  • Problem Resolution
  • Editing and proofreading
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Call center experience
  • Money handling abilities
  • Payment Processing
  • Scheduling
  • Follow-up skills

Certification


  • [State] Driver's License
  • First Aid Certification
  • Published Writer
  • Microsoft Training Certified

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Korean
Elementary
Japanese
Elementary
English
Native or Bilingual

Timeline

Creative Writer

Dreame
02.2024 - Current

Customer Service Representative

College Hunks Hauling Junk and Moving
02.2022 - 04.2022

Warehouse Associate

Amazon
02.2021 - 01.2022

Player first rep

Ubisoft
03.2020 - 06.2020

Player 1st Rep

Ubisoft
09.2019 - 11.2019

Customer Service Associate

Children's Place Retail Store
06.2019 - 01.2020

Wawa Customer Service Associate

Marshall Retail Group
02.2019 - 09.2019

Crew Member

Charlotte Russe, Inc
09.2017 - 12.2017

PRN Staff Nurse

Betty staffing
09.2017 - 10.2017

Customer Service Representative

Xerox
05.2016 - 04.2018

No Degree -

Wake Technical Community College

Adult High School in Medical Assisting -

Vance-Granville Community College

Certification in Medical Office -

Kittrell Job Corp


  • [State] Driver's License
  • First Aid Certification
  • Published Writer
  • Microsoft Training Certified
Amethyst Vandyke