Ameyalli Ibarra
Perris,CA
Summary
Adept in team leadership and bilingual communication, significantly enhanced customer satisfaction through effective dispute resolution and high-quality service. Excelled in complex problem-solving and organizational skills. I'm a very motivated individual with strong work ethic. Ready to develop new skills and grow knowledge by gaining practical experience.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Manager
The Doggy Den
06.2023 - 08.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Checking in dogs for boarding and daycare.
- Communicate with customers if their fluffy companion has any allergies or medication. If so, give the dogs their medication on time and accommodate them.
- In charge of over one hundred dogs, and some cats.
- Preparing food specifically for each dog, and distributing it to them.
- Sanitizing the entire building, and picking up after the dogs. Making sure to keep the outside yards, indoor yards, and employees spaces clean.
- Trained new employees, and Cross-trained.
Education
Bachelor of Arts - Sociology
California State University, San Bernardino
San Bernardino, CA 08.2021 - 05.2024
Skills
- Team Leadership
- Strong time Management
- Verbal and written communication
- Complex Problem-Solving
- Product organization
- Bilingual- Spanish
- Sales
- Cash Handling
- Adaptability and Flexibility
- Organizational Skills
- Customer Service
Timeline
Manager
The Doggy Den
06.2023 - 08.2024
Bachelor of Arts - Sociology
California State University, San Bernardino
08.2021 - 05.2024
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