Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amgad Obaid

Dearborn,MI

Summary

Dynamic retail and restaurant manager with a proven track record at Bx Puff and Candy, excelling in customer service and operational efficiency. Expert in inventory control and staff training, fostering a high-performance culture. Recognized for enhancing customer satisfaction through tailored interactions and problem-solving skills, driving significant improvements in service quality.

Overview

9
9
years of professional experience

Work History

Retail Store Manager

Bx Puff and Candy
09.2023 - 04.2025
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Restaurant Manager

Shish House
05.2022 - 07.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Store Owner

Layali Dubai LLC
06.2019 - 04.2022
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.

Chef/Manager

Restaurant Oakmen
04.2016 - 02.2019
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Education

High School Diploma -

Henry Ford College
Dearborn, MI

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving

Languages

Arabic
Native or Bilingual

Timeline

Retail Store Manager

Bx Puff and Candy
09.2023 - 04.2025

Restaurant Manager

Shish House
05.2022 - 07.2023

Store Owner

Layali Dubai LLC
06.2019 - 04.2022

Chef/Manager

Restaurant Oakmen
04.2016 - 02.2019

High School Diploma -

Henry Ford College

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Amgad Obaid