Amged Shams
New York,USA
Summary
Professional technician with focus on maintaining and repairing ATM systems, ensuring operational efficiency and security. Proven capability in diagnosing and resolving technical issues swiftly, enhancing machine uptime and reliability.
Known for strong team collaboration, adaptability, and commitment to achieving high-quality results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Retail professional with proven track record in cash handling and customer service. Brings valuable experience in managing point-of-sale systems and providing friendly, efficient checkout experience. Focused on team collaboration and consistently adapting to changing operational needs. Skilled in problem-solving and maintaining positive customer interaction.
Overview
6
6
years of professional experience
Work History
ATM Technician
ATM Access Inc.
Bronx, NY
07.2024 - Current
- Just servicing ATM Machines all over NYC and fixing minor issues whether it was a sensor issue or a wiring problem.
- Conducted routine maintenance and repairs on ATM machines to ensure optimal functionality.
- Monitored cash levels within ATMs, ensuring timely replenishment to meet customer demand.
- Implemented preventive measures that reduced machine downtime and improved service reliability.
Customer Service Representative
Zero Pay Solutions Inc
Bronx, NY
07.2024 - Current
- Handled Customers having issues with Credit Card Terminals as well as helped Merchants who have questions about charges and where funds were going.
- Also services some locations meaning I installed Credit Card Terminals all over NYC and helped fix any if they were having any minor issues.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Maintained accurate records of customer interactions using CRM software to ensure data integrity.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement in service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
SimSim Drinks
Mount Vernon, NY
01.2020 - 02.2024
- Basic Warehouse Worker, Taking inventory and organizing as well as cleaning
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Assisted in organizing storage areas for maximum space utilization and accessibility.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Deli Clerk
7&7 Gourment Deli
New York, NY
06.2021 - 09.2021
- Provided exceptional customer service by assisting patrons with deli selections and sandwich customization.
- Maintained cleanliness and organization of deli counter to ensure compliance with health and safety standards.
- Implemented process improvements that enhanced workflow efficiency during peak service hours.
Education
Paralegal - Paralegals
CUNY New York City College of Technology
New York, NY04.2026
Skills
- Warehouse Experience
- English
- Sales
- Arabic
- Cash register
- Stocking
- Customer service
- Customer support
- Warehouse Distribution Experience
- Customer relationship management
- Diagnostic skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
- Client relations
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Honesty and integrity
- Strong work ethic
- Cleaning and sanitizing
Languages
Arabic
Native or Bilingual
Timeline
ATM Technician
ATM Access Inc.
07.2024 - Current
Customer Service Representative
Zero Pay Solutions Inc
07.2024 - Current
Deli Clerk
7&7 Gourment Deli
06.2021 - 09.2021
Warehouse Worker
SimSim Drinks
01.2020 - 02.2024
Paralegal - Paralegals
CUNY New York City College of Technology