Amgelo Pulido
Los Angeles,CA
Summary
Results-driven general management professional with strong focus on team collaboration and operational excellence. Skilled in strategic planning, financial oversight, and enhancing customer satisfaction, consistently delivering impactful results. Known for adaptability and reliability in dynamic environments, ensuring optimal performance and growth.
Overview
11
11
years of professional experience
Work History
Multi-Unit General Manager
Areas USA LAX
06.2018 - Current
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Led operational strategy across multiple units to enhance service delivery and customer satisfaction.
- Implemented staff scheduling systems, optimizing labor costs while maintaining service quality.
- Analyzed sales data to identify trends and drive promotional strategies across locations.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
Assistant Manager
Taco Bell
05.2015 - 09.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction metrics consistently.
- Implemented operational improvements that enhanced efficiency and streamlined guest interactions.
- Analyzed guest feedback to identify trends, informing strategic decisions for service enhancement initiatives.
Assistant Manager
Airpot Terminal Managment
07.2021 - 02.2024
- Led team in executing daily operational strategies to enhance productivity and service quality.
- Developed and implemented training programs to improve staff performance and engagement.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new staff on operational policies and customer service techniques.
Education
High School Diploma -
Santee Educational Complex
Los Angeles, CA06-2015
Skills
- Training and mentoring
- Operations management
- Sales growth
- Staff development
- Teamwork
- Customer service
- Problem-solving
- Time management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Airpot Terminal Managment
07.2021 - 02.2024
Multi-Unit General Manager
Areas USA LAX
06.2018 - Current
Assistant Manager
Taco Bell
05.2015 - 09.2024
High School Diploma -
Santee Educational Complex