Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amanda Goers

1285 30th Street NE Cedar Rapids ,IA

Summary

Dynamic leader with a proven track record at Theisen's Inc., adept in operations management and leadership, enhancing efficiency and fostering team unity. Excelled in implementing change and driving process improvements, significantly boosting customer satisfaction. Skilled in staff management and training, committed to advancing company goals through innovative strategies and effective community outreach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Theisen's Inc.
Cedar Rapids, IA
05.2018 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Lead Daycare Teacher

Learning Links Childcare
Jefferson , WI
06.2013 - 04.2017
  • Planned and implemented age-appropriate activities to stimulate children's physical, social, intellectual, and emotional growth.
  • Developed lesson plans based on individual needs of each child.
  • Supervised and monitored the safety of children during indoor and outdoor playtime.
  • Communicated regularly with parents regarding their child's development and progress at daycare center.
  • Established good relationships with parents by providing them regular updates about their child's activities.
  • Enforced health regulations set by the state government for daycare centers.
  • Maintained cleanliness standards within the facility as per safety guidelines.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.

Dental Assistant

West Prairie Dental
Sun Prairie, WI
10.2009 - 07.2013
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Ordered supplies necessary for daily operations of the practice.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.

Education

High School Diploma -

Lake Mills High School
Lake Mills, WI
05-2004

Some College (No Degree) - Early Learning And Child Care

University Wisconsin Platteville
Platteville, WI

Certificate - Dental Assisting

Professional Instiutie of Dental Assisting
Janesville, WI

Skills

  • Advertising and marketing
  • Branding
  • Training and coaching
  • Change implementation
  • Customer relations
  • Process improvements
  • Staff management
  • Leadership and team building
  • Deadline oriented
  • Efficient multi-tasker
  • Operations management
  • Community outreach
  • Policy/program development

Certification

  • Forklift Certified

References

References available upon request.

Timeline

General Manager

Theisen's Inc.
05.2018 - Current

Lead Daycare Teacher

Learning Links Childcare
06.2013 - 04.2017

Dental Assistant

West Prairie Dental
10.2009 - 07.2013

High School Diploma -

Lake Mills High School

Some College (No Degree) - Early Learning And Child Care

University Wisconsin Platteville

Certificate - Dental Assisting

Professional Instiutie of Dental Assisting

Similar Profiles

CREATE PROFILE
Amanda Goers