Angie Hernandez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Customer Service Manager
British Swim School
04.2021 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist
Passion For Nails
08.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided knowledgeable assistance.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
GUESS Factory
07.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while following company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Team Member
Pollo Tropical
08.2017 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Henry D. Perry Education Center
Miramar, FL06.2018
Skills
- Bilingual
- Customer-Oriented
- Employee Training
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Collaboration
- Attention to Detail
- Leadership
- Adaptability
- Organized
- Cash Handling
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Customer Service Manager
British Swim School
04.2021 - 05.2023
Receptionist
Passion For Nails
08.2020 - 04.2021
Sales Associate
GUESS Factory
07.2018 - 05.2020
Team Member
Pollo Tropical
08.2017 - 06.2018
High School Diploma -
Henry D. Perry Education Center