AMI BHAKTA
Hutchinson,KS
Summary
Seasoned Small Business Owner with 4 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable [General Manager] with over 1 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
5
5
years of professional experience
Work History
Co Owner
Days Inn Hotel
Hutchinson, KS
08.2023 - Current
- Developed a business plan to secure financial backing from investors
- Identified and recruited staff members, including managers and sales personnel
- Established marketing strategies, such as social media campaigns, to promote the business
- Supervised staff, including hiring, training, and scheduling of employees
- Analyzed financial statements to identify areas needing cost reductions or increased revenue generation
- Prepared reports on occupancy rates, revenues, and expenses for management review
- Created pricing strategies designed to maximize profits while maintaining competitive room rates
- Reviewed financial records such as income statements, balance sheets, and tax returns
- Managed accounts receivable functions such as invoicing customers and collecting payments due
- Maintained relationships with local businesses to promote cooperative advertising opportunities
- Implemented systems for tracking reservations made online or through third-party travel sites
- Mentored new employees, demonstrating best methods for servicing clients and guests
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates
- Administered new hire paperwork and maintained employee files
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share
- Managed labor and property expenses to achieve maximum flow-thru to the bottom line
- Handled guest complaints and offered complimentary services for hardship cases
- Evaluated current and planned occupancy levels, seasonal trends, and upcoming special events to determine room pricing and availability
- Advised housekeeping staff of rooms vacated and ready for cleaning
- Verified customer credit to establish payment method for accommodations
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Managed a team of front desk agents, supervising personnel in issue resolution
- Prepared contracts and agreements for business-to-business.
- Developed strategies for increasing customer loyalty and satisfaction.
- Analyzed financial reports to identify areas of improvement in operations.
- Created marketing campaigns to promote products and services.
- Implemented new technologies to streamline processes and improve efficiency.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Coordinated special events such as product launches or promotional campaigns.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Researched similar businesses to determine sales strategies, offerings and competitive advantages.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
Lease Purchase Owner/Operator
Econo Lodge motel
FALLON, NV
11.2021 - 08.2023
- Negotiated rates with customers and brokers for freight services
- Managed daily operations of the business, including hiring and training staff
- Developed strategic plans to increase profitability and efficiency
- Identified new opportunities for growth, expansion, and diversification
- Created marketing campaigns to attract new customers
- Analyzed industry trends to develop competitive strategies
- Maintained relationships with existing clients by providing superior customer service
- Implemented quality assurance processes to ensure product excellence
- Oversaw budgeting and financial management
- Researched potential partners in order to expand services offered
- Collaborated with other owners on joint ventures and shared resources
- Ensured compliance with local, state, and federal regulations
- Developed policies and procedures for the organization
- Provided direction and guidance to employees
- Monitored performance of personnel against goals set forth by the company
- Set pricing structures according to market analytics and emerging trends
- Led startup and creation of operational procedures and workflow planning
- Supervised the performance of workers with goals of improving productivity, efficiency, and cost savings
- Performed annual closeout activities.
Manager
Budget Inn Motel
Fallon, NV
09.2019 - 10.2021
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Maintained inventory levels for supplies needed in the motel operations
- Provided marketing support by developing promotions, advertisements, mailings, and other materials to increase hotel bookings
- Created pricing strategies designed to maximize profits while maintaining competitive room rates
- Planned menus for breakfast services offered at the hotel's restaurant
- Reviewed financial records such as income statements, balance sheets, and tax returns
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping
- Assisted in budgeting activities by preparing forecasts related to staffing needs, operating costs, and capital expenditures
- Maintained relationships with local businesses to promote cooperative advertising opportunities
- Inspected hotel rooms and public spaces to determine cleanliness and the need for room updates.
CNA Nurse
Bishop Care Center
Bishop, CA
03.2019 - 08.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output
- Reported changes in patient condition to a registered nurse or physician
- Answered call lights promptly and responded to patient needs accordingly
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores
- Observed patients for any changes in their physical or mental condition
- Served meals to patients in their rooms and assisted with feeding when needed
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary
- Collected specimens for testing purposes upon request from physicians or nurses
- Administered medications as directed by registered nurses or physicians
- Assisted with ambulation of patients utilizing appropriate equipment safely
- Took temperature readings orally or rectally as instructed by the RN or MD
- Participated in educational programs related to nursing assistant skills development
- Responding quickly to emergencies involving sudden illness or injury
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate
- Observed and reported unusual symptoms and changes to the nurse in charge.
Cashier
Kmart, Papatoetoe
Bishop, CA
12.2018 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated the cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit
- Counted money in the cash drawer at the beginning of each shift to ensure that amounts are correct and have sufficient change
- Issued receipts, refunds, credits, or cash due to customers
- Stocked shelves with merchandise when needed
- Answered customer inquiries regarding store policies and procedures
- Balanced daily transactions on a computerized point-of-sale system
- Conducted price checks for special orders or discounts as requested by customers
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Reconciled transactions at the end of each shift using appropriate forms and reports to verify the accuracy of transactions
- Followed company security procedures for handling large sums of money
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered a high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Applied Science - Business
Western Nevada College
12.2023
CNA (Certified Nursing Assistance) - Nursing Education
Cerro Coso Community College
04.2019
Skills
- Talent Allocation
- Project Management
- Quality Assurance
- Resources Allocation
- Financial Management
- Employee Development
- Business Administration
- Customer Service
- Verbal and Written Communication
- Relationship Building
- Performance Improvement
- Team Collaboration and Leadership
- Policies and Procedures Development
- Training and Development
- Work Planning and Prioritization
- Issue Resolution
- Public Speaking
- Bookkeeping
- Customer Relations
- Vendor Relationship Management
- Budget Development
- Staffing
- Contract Management
- Payroll Processing
- Key Partnership Cultivation
- Advertising Expertise
- Employee Motivation
- Strategic Partnerships
- Partnership Development
- Business Planning
Languages
- English, Professional
- Hindi, Professional
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Affiliations
- Excellent communication skills, both written and verbal required
- Excellent interpersonal skills and problem-solving abilities
- Highly responsible, reliable, and ethical
- Ability to multi-task and take direction from multiple sources; while still prioritizing and maintaining control over workload
- Passion for service, a customer focus, and an analytical orientation
- Excellent interpersonal Skills; Ability to collaborate effectively with internal (staff) and external contacts (volunteers, etc) on goal-oriented projects and tasks
- Experience in scheduling and making timely decisions
- Ensure the department work areas are maintained in a clean, sanitary, and safe manner.
- Plan, coordinate and engage in one on one and group activities with the residents.
References
References available upon request.
Timeline
Co Owner
Days Inn Hotel
08.2023 - Current
Lease Purchase Owner/Operator
Econo Lodge motel
11.2021 - 08.2023
Manager
Budget Inn Motel
09.2019 - 10.2021
CNA Nurse
Bishop Care Center
03.2019 - 08.2019
Cashier
Kmart, Papatoetoe
12.2018 - 08.2019
Associate of Applied Science - Business
Western Nevada College
CNA (Certified Nursing Assistance) - Nursing Education
Cerro Coso Community College