AMI CLEVENGER
OFFICE / CUSTOMER SERVICE ADMIN
AIKEN,SC
Summary
Experienced in customer service and office administration, with strong organizational skills, reliability, and ability to excel independently and as part of a team. Passionate about delivering exceptional customer care and meeting management objectives. Seeking a full-time role to leverage these skills.
Overview
30
30
years of professional experience
Work History
Customer Service Administrator
Crane Merchandising Systems
03.2000 - 06.2025
- Take customer phone calls and enter customer parts orders.
- Answered questions about parts and vending machines to achieve a high level of customer satisfaction.
- Tracked customer orders, filed parts orders and organized parts manuals and information.
- Participated in yearly inventory and joined the safety audit team.
- Engaged in weekly performance meetings and try to identify areas that can be improved upon.
- Managed all inquiries via tickets, email, chat, and phone regarding digital products and services.
- Provided accurate information for all support requests to both clients and the support team.
- Escalating requests where appropriate and when necessary.
- Managed work order and incident tickets and routing and guiding tickets to the appropriate teams.
- Gathered, documented, and analyzed customer feedback related to vending support requests.
- Gathered and managed customer feedback to continually improve service and support delivery.
- Maintained up-to-date records of customer interactions and resolutions.
- Maintained and updated user guides, and other customer support documentation.
- Participated in meetings to provide customer perspectives and influence product development.
- Assisted in tracking key performance indicators (KPIs) related to customer service and satisfaction.
- Collaborated with teams to implement solutions that enhance the customer experience.
Human Resources Administrative Assistant
Martin Color Fi
03.1995 - 01.1999
- Coordinated interviews and meetings for HR manager and other department heads.
- Maintained employee files, answered employee questions regarding benefits, policies, and leave of absences.
- Typed letters and memos, ordered office supplies, prepared monthly reports.
- Provided administrative support to the Human Resources Manager across a wide range of HR functions.
- Communicated and reinforce company policies and procedures to employees.
- Organized, maintained, and updated personnel files and HR databases.
- Actively supported the recruitment, hiring, onboarding, and employee evaluation processes.
- Developed employee training materials, coordinate training sessions, and maintain training records.
- Performed other HR-related duties as assigned.
Education
High School Diploma - General High School Curriculum
Silver Bluff High
Aiken, SC06.
Skills
- Skill sets used were:
- Microsoft Office
- Happy Fox
- Sharepoint
- QAD
- ISO audit training
- Ring Central
- KPI metrics
- Peoplesoft
- Customer service excellence
- Data entry
- Telephone etiquette
- Information updates
- Call center experience
Timeline
Customer Service Administrator
Crane Merchandising Systems
03.2000 - 06.2025
Human Resources Administrative Assistant
Martin Color Fi
03.1995 - 01.1999
High School Diploma - General High School Curriculum
Silver Bluff High
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