Ami Dorleh
Grass Valley,CA
Summary
Customer Service Skills - My experience at CVS Health and 99 Cents Only Store involved greeting customers, processing transactions, and resolving issues, which aligns with the receptionist's need for excellent public relations skills.
Empathy and Professionalism - My caregiving roles have honed my ability to communicate effectively with clients and maintain professionalism, a key requirement for front desk receptionist.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Sierra View Senior Living
06.2025 - 12.2025
- Administered personal care services, emphasizing client comfort by meticulously managing bathing, dressing, and grooming tasks.
- Evaluated health indicators and provided updates to medical professionals and family members as required.
- Conducted routine discussions with families, detailing client status and care developments to maintain informed relationships.
- Developed personalized strategies for clients to sustain daily routines that foster independence and self-reliance.
- Managed daily cleaning responsibilities to ensure a tidy and safe atmosphere for client well-being.
- Maintained detailed records of care activities and client progress to support informed decision-making within the care team.
- Assessed individual client needs and implemented strategies for safe transfers and ambulation.
- Coordinated engaging activities aimed at improving clients' emotional health and encouraging meaningful social interactions.
- Implemented interactive activities and conversations to alleviate feelings of loneliness among clients.
- Guided clients through essential daily tasks, promoting self-sufficiency and enriching their quality of life.
- Conducted light housekeeping tasks to create a hygienic environment while safeguarding personal space of patients.
Cashier/ Sales Associate/ Customer Service
CVS
02.2025 - 07.2025
- Engaged with customers as they entered the store, ensuring timely assistance and support.
- Conducted needs assessments to enhance customer satisfaction and support service delivery.
- Responded to business needs by adjusting schedule and taking on extra shifts as required.
- Managed cash register functions, ensuring precise handling of cash, check, and credit card transactions.
- Oversaw systematic restocking and arrangement of merchandise in front lanes, ensuring optimal product visibility.
- Addressed customer inquiries regarding returns and refunds, ensuring efficient resolution of transaction-related issues.
- Resolved customer inquiries and provided outstanding service, contributing to increased customer satisfaction and loyalty.
- Executed secure transactions across multiple payment methods, focusing on minimizing discrepancies and protecting financial assets.
- Engaged with customers to clarify store policies and promptly resolve any concerns.
- Facilitated prompt and precise cash handling to improve overall customer experience.
- Analyzed customer preferences and recommended suitable products to optimize sales opportunities.
Memory Care Caregiver
Atria Senior Living
02.2024 - 02.2025
- Assessed resident needs and implemented tailored support strategies to enrich daily living experiences.
- Assessed individual needs and developed customized activity plans to encourage cognitive development and social participation.
- Documented client activities and health observations with precision to uphold continuity in care delivery.
- Conducted regular assessments and updates of safety protocols to enhance overall security and prevent accidents.
- Guided clients through essential daily activities, promoting self-sufficiency and enriching their quality of life.
- Facilitated improved quality of life through effective dressing and grooming assistance. Enhanced nutritional intake by preparing meals tailored to individual preferences. Promoted health management by delivering timely medication reminders.
- Conducted light housekeeping responsibilities to create a clean and respectful environment for patients.
- Provided support in personal care tasks, fostering an environment of dignity and self-esteem for residents.
Cashier/ Sales Associate/ Costumer Service
99 Cents Only Store
12.2022 - 07.2023
- Welcomed customers upon store entry and addressed inquiries with urgency.
- Facilitated customer engagement by assessing individual needs and preferences.
- Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
- Managed cash register operations, ensuring precise handling of cash, check, and credit card transactions.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
- Managed restocking and organization of merchandise in front lanes to enhance customer shopping experience.
- Facilitated customer returns, refunds, and resolution of transaction issues.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Facilitated customer inquiries and delivered exceptional service to enhance overall shopping experience.
- Addressed customer complaints with professionalism, enhancing overall customer relations.
- Resolved inquiries regarding store policies and effectively addressed customer concerns.
- Enhanced store success by upholding rigorous cleanliness standards throughout facility.
- Resolved customer inquiries and provided tailored product recommendations to enhance sales performance.
- Facilitated collaboration among team members to drive sales targets and uphold store organization standards.
- Drove sales growth of promotional items by educating customers on current offers.
- Assisted in maintaining clean and safe shopping environment. Conducted regular sanitation of checkout area.
- Managed cash register operations to ensure accurate and efficient transaction recording.
- Executed refund and exchange transactions in strict adherence to company policy.
- Established and organized weekly sales displays featuring new merchandise.
Caregiver
Amador Residential Care
05.2022 - 10.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Direct Support Professional
KenCrest Services
07.2019 - 10.2021
- Delivered personal care assistance to promote client comfort and independence.
- Oversaw client health status monitoring and communicated significant changes to relevant personnel.
- Established and upheld comprehensive documentation of client interactions and care delivered.
- Facilitated collaboration among interdisciplinary teams to design and execute tailored care plans.
- Facilitated client empowerment by designing skill-building activities for daily living support.
- Guided clients in establishing and attaining personal goals to enhance self-esteem.
- Cultivated respectful and professional relationships with clients to enhance trust and collaboration.
- Facilitated community event participation to strengthen social engagement.
- Managed crisis situations with precision to guarantee client safety and well-being.
- Ensured maintenance of a clean, safe, and organized patient environment.
- Facilitated client support for daily living activities to enhance self-esteem and overall wellness.
- Elevated quality of life for individuals with disabilities through dedicated and compassionate direct support.
- Facilitated personal care tasks for clients, prioritizing dignity and privacy throughout interactions.
- Oversaw medication administration and maintained precise records to uphold client safety and adherence to treatment plans.
- Recorded comprehensive progress notes to monitor client achievements and behavioral changes.
- Facilitated client achievement of personal goals through customized care plans and daily skill-building activities.
Education
High School Diploma -
Tacony Academy Charter High School
Philadelphia, PA2019
Skills
- Demonstrated respect and compassion in all interactions with colleagues and clients
- Optimized scheduling and prioritization of tasks to enhance productivity
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Demonstrated reliability and accountability in all assigned tasks
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Administered first aid to individuals in need Supported safety protocols to maintain a secure environment Assisted in training sessions on emergency response procedures
- Maintained adaptable schedule and ensured availability to meet operational needs
- Managed comprehensive medical record-keeping systems to ensure accurate patient information
- Facilitated medication reminders for patients Coordinated appointment notifications to enhance patient attendance Supported healthcare teams in managing patient schedules
- Managed comprehensive documentation processes to ensure accuracy and compliance
- Assisted in lifting and transporting heavy materials to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete lifting tasks efficiently
- Conducted comprehensive assessments to develop tailored care plans
- Facilitated conflict resolution processes to ensure team cohesion and productivity
- Assisted in managing multiple tasks and organizing schedules to enhance team productivity Supported project coordination efforts to ensure timely completion of deliverables Maintained organized documentation for easy access and reference
- Demonstrated unwavering commitment to ethical standards in all professional interactions
- Assisted in lifting and transporting heavy materials to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete lifting tasks efficiently
- Conducted comprehensive assessments to develop tailored care plans
- Executed lifting and transferring operations to ensure efficient material handling
- Assisted in managing multiple tasks and organizing schedules to enhance team productivity Supported project coordination efforts to ensure timely completion of deliverables Maintained organized documentation for easy access and reference
- Demonstrated unwavering commitment to ethical standards in all professional interactions
- Facilitated effective team collaboration to enhance project outcomes
- Assisted in lifting and transporting heavy materials to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete lifting tasks efficiently
- Conducted comprehensive assessments to develop tailored care plans
- Facilitated conflict resolution processes to ensure team cohesion and productivity
- Executed lifting and transferring operations to ensure efficient material handling
- Assisted in managing multiple tasks and organizing schedules to enhance team productivity Supported project coordination efforts to ensure timely completion of deliverables Maintained organized documentation for easy access and reference
- Demonstrated unwavering commitment to ethical standards in all professional interactions
- Assisted in lifting and transporting heavy materials to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete lifting tasks efficiently
- Conducted comprehensive assessments to develop tailored care plans
- Assisted in managing multiple tasks and organizing schedules to enhance team productivity Supported project coordination efforts to ensure timely completion of deliverables Maintained organized documentation for easy access and reference
- Demonstrated unwavering commitment to ethical standards in all professional interactions
- Assisted in lifting and transporting heavy materials to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete lifting tasks efficiently
- Conducted comprehensive assessments to develop tailored care plans
- Facilitated conflict resolution processes to ensure team cohesion and productivity
- Assisted in managing multiple tasks and organizing schedules to enhance team productivity Supported project coordination efforts to ensure timely completion of deliverables Maintained organized documentation for easy access and reference
- Demonstrated unwavering commitment to ethical standards in all professional interactions
- Assisted in lifting and transporting heavy materials to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete lifting tasks efficiently
- Conducted comprehensive assessments to develop tailored care plans
- Executed lifting and transferring operations to ensure efficient material handling
- Assisted in managing multiple tasks and organizing schedules to enhance team productivity Supported project coordination efforts to ensure timely completion of deliverables Maintained organized documentation for easy access and reference
- Demonstrated unwavering commitment to ethical standards in all professional interactions
- Facilitated effective team collaboration to enhance project outcomes
Fostered supportive companionship to enhance emotional well-being
Certification
First aid certification
Timeline
Caregiver
Sierra View Senior Living
06.2025 - 12.2025
Cashier/ Sales Associate/ Customer Service
CVS
02.2025 - 07.2025
Memory Care Caregiver
Atria Senior Living
02.2024 - 02.2025
Cashier/ Sales Associate/ Costumer Service
99 Cents Only Store
12.2022 - 07.2023
Caregiver
Amador Residential Care
05.2022 - 10.2022
Direct Support Professional
KenCrest Services
07.2019 - 10.2021
High School Diploma -
Tacony Academy Charter High School