Ami Gaudreau
Rising Sun,MD
Summary
Forward-thinking team leader focused on skilled at operating departments efficiently. Dedicated to creating value-driven processes to enhance customer experience and operational performance. Recognized as proactive, motivated and focused on continuous personal and professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Coordinator
R. Brooks Mechanical, LLC
03.2019 - 08.2023
- Provided direction and guidance to internal teams in order to achieve targets.
- Introduced new methods, practices, and software workflows to reduce turnaround time.
- Enhanced customer engagement and experience.
- Collaborated with project managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Worked with vendors to make purchases and reconcile invoices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated employees to maximize team productivity.
- Compiled training materials for new employees and tracked skill development.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Municipality Permitting
- Tracked company equipment and technology to manage inventory.
- Evaluated efficiency policies to forecast expected demand
- Reviewed operations reports to trends and goals
- Created and published marketing material for social media and customers
Customer Service Representative
R & D Heating And Cooling
03.2018 - 03.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
Education
Associate of Science - Transportation And Logisitics Management
Cecil College
North East, MD05.2023
Certification - Supply Chain Management
Cecil College
North East, MD05.2023
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines, FL05.2006
Skills
- Critical Thinking
- Advertising Campaign Development
- Team Relationships
- Sales Promotion
- Business Correspondence
- Operations Oversight
- Process Development and Streamlining
- Operations and Procedural Knowledge
- Content Workflow
- Contingency Planning
Certification
- Certified Administrator Service Titan - February 2023
- Supply Chain Management - May 2023
Timeline
Operations Coordinator
R. Brooks Mechanical, LLC
03.2019 - 08.2023
Customer Service Representative
R & D Heating And Cooling
03.2018 - 03.2019
Associate of Science - Transportation And Logisitics Management
Cecil College
Certification - Supply Chain Management
Cecil College
High School Diploma -
Charles W. Flanagan High School
- Certified Administrator Service Titan - February 2023
- Supply Chain Management - May 2023
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