Ami Goswami
MISSISSAUGA,ON
Summary
Client service professional with proven ability to analyze client needs and deliver customized solutions. Adept in fostering collaborative team environments and adapting to dynamic client requirements. Known for excellent problem-solving skills and commitment to achieving high-quality results.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Auto Claim Adjuster
AVIVA CANADA
11.2024 - Current
- Analyzed accident reports and estimates to ensure accurate claims assessments.
- Evaluated auto claims to determine liability and coverage under policy guidelines.
- Collaborated with clients and service providers to gather necessary documentation for claim processing.
- Communicated claim decisions clearly to stakeholders, enhancing customer satisfaction.
- Maintained up-to-date knowledge of industry regulations and best practices in auto insurance claims handling.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Evaluated total loss claims to determine liability and settlement amounts.
Client Service Analyst
QHR Technologies
05.2021 - 08.2024
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved technical issues for customers using troubleshooting tools and diagnostic methods.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Technical Support Representative
Sutherland Global
10.2020 - 03.2021
- Provided exceptional customer support via phone, email, and chat channels.
- Documented customer interactions in the ticketing system to ensure accurate follow-up and resolution tracking.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in the rollout of new software features, ensuring customers understood and utilized them fully.
Assistant Manager
Domino's Pizza
09.2018 - 08.2020
- Led team to achieve operational excellence through effective training and mentorship programs.
- Streamlined inventory management process, reducing waste and optimizing supply chain efficiency.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak service hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
ONTARIO COLLEGE GRADUATE CERTIFICATE - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton09-2019
ONTARIO COLLEGE GRADUATE CERTIFICATE - Project Management
Fanshawe College of Applied Arts And Technology
London09-2018
Bachelor of Engineering - Instrumentation And Control
Gujarat Technological University
Gujarat05-2017
Skills
- Claims handling
- Policy interpretation
- Insurance regulations
- Attention to detail
- Claims management software
- Customer relationship management
- Data analysis tools
- MS office proficiency
- Application support
- Remote technical support
Certifications/License
LLQP
HLLQP
Working towards CIP
Timeline
Auto Claim Adjuster
AVIVA CANADA
11.2024 - Current
Client Service Analyst
QHR Technologies
05.2021 - 08.2024
Technical Support Representative
Sutherland Global
10.2020 - 03.2021
Assistant Manager
Domino's Pizza
09.2018 - 08.2020
ONTARIO COLLEGE GRADUATE CERTIFICATE - Supply Chain Management
Mohawk College of Applied Arts And Technology
ONTARIO COLLEGE GRADUATE CERTIFICATE - Project Management
Fanshawe College of Applied Arts And Technology
Bachelor of Engineering - Instrumentation And Control
Gujarat Technological University