Ami Hatfield
Bedford,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Senior Manufacturing Associate
Catalent Pharma Solutions
Bloomington, IN
08.2021 - Current
- Provided guidance and training to new team members as needed.
- Verified accuracy of all documents related to each batch operation prior to submission for approval or shipment.
- Assisted in troubleshooting process issues, identified root causes and recommended corrective actions.
- Maintained accurate records of batch operations and materials used.
- Operated automated systems to control mixing, blending, heating and cooling processes during batch runs.
- Used daily system logs to document production information, discussing issues with management.
Insurance Verification Specialist
Monroe Hospital
Bloomington, IN
01.2019 - 08.2021
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Educated patients on their insurance benefits and coverage limitations.
- Assisted in training new staff on insurance verification procedures and best practices.
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Assisted with scheduling outpatient appointments.
- Greeted patients and visitors in a courteous and professional manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Facilitated communication between patients, staff members, and third party payers.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
- Verified insurance coverage for services provided by the facility.
- Actively participated in team meetings and training sessions.
- Verified demographics and insurance information to register patients in computer system.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Scheduled appointments between clients and customers and internal staff members.
Insurance Specialist
IU Health Bloomington Hospital
Bloomington, IN
01.2016 - 04.2019
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Updated case management systems with current information regarding client status.
- Advised clients on how best to utilize available resources in order to meet their needs.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Assisted individuals with the completion of complex paperwork related to their application process.
- Attended training sessions, seminars and workshops related to Medicaid programs.
- Conducted initial eligibility screenings for Medicaid applicants.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Engineering Assistant
Kimball Electronics
Jasper, IN
01.2013 - 01.2016
- Developed solutions to problems encountered during the design process.
- Monitored progress of ongoing Engineering projects and reported any delays or challenges encountered.
- Assisted senior engineers in troubleshooting complex issues related to design or construction.
- Assisted Engineers in developing engineering plans and drawings.
- Ensured that all safety protocols were followed while working on engineering tasks.
- Attended meetings with clients to discuss project requirements and timelines.
- Maintained records of all engineering activities performed by the team members.
- Maintained inventory of tools, equipment, and supplies needed for Engineering tasks.
- Provided technical support to engineers on various projects.
- Utilized various software and tools to streamline processes and optimize performance.
Office Administrative Assistant
Dunn Hospital
Bedford, IN
12.2007 - 07.2013
- Handled confidential information with discretion and sensitivity.
- Processed payments for services rendered accurately and efficiently.
- Received payments from customers and processed credit card transactions accurately.
- Entered new client data into database systems accurately.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Assisted with other projects assigned by management team.
- Checked visitor identification before allowing access to restricted areas.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Ensured that front desk area was well organized at all times.
- Greeted customers and visitors in a professional manner.
- Organized office supplies and maintained inventory levels.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Verified accuracy of billing statements prior to sending them out to customers.
- Responsible for opening and closing the office on time each day.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Directed clients and guests to correct departments, rooms, and staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Processed and distributed internal and external communications.
- Maintained a clean and organized reception area to uphold company image.
- Greeted visitors warmly and directed them to correct personnel or office.
- Handled incoming and outgoing mail and packages.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Responded to inquiries and room requests made online, by phone, and via email.
- Managed company calendar and scheduled events.
- Scheduled and confirmed appointments for clients and staff.
- Provided administrative support including photocopying, faxing, and filing.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Coordinated maintenance requests for office equipment and facilities.
- Drafted professional business documents, spreadsheets, and correspondence.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Career Certificate - Business Administration
Ashworth College
Norcross, GA03-2034
GED -
Bedford-North Lawrence High School
Bedford, IN05-2005
Skills
- Good Communication
- Defects Identification
- Teamwork and Communication
- Punctual and Dependable
- Computer Skills
- Following Instructions
- Flexible Schedule
- Positive Attitude
- Health and Safety Regulations
- Reading and Determining Measurements
- Production Documentation
References
References available upon request.
Timeline
Senior Manufacturing Associate
Catalent Pharma Solutions
08.2021 - Current
Insurance Verification Specialist
Monroe Hospital
01.2019 - 08.2021
Insurance Specialist
IU Health Bloomington Hospital
01.2016 - 04.2019
Engineering Assistant
Kimball Electronics
01.2013 - 01.2016
Office Administrative Assistant
Dunn Hospital
12.2007 - 07.2013
Career Certificate - Business Administration
Ashworth College
GED -
Bedford-North Lawrence High School