Ami Hatfield
Bedford,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Production Worker
Novo Nordisk Pharmaceuticals
Bloomington, IN
2025.12 - Current
- Operated manufacturing equipment in a controlled environment for pharmaceutical production.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Documented processes and communicated updates to supervisors effectively.
- Maintained production and quality documentation.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Assisted in the setup of production lines according to customer specifications.
- Used daily system logs to document production information, discussing issues with management.
Operator
Catalent Biologics
Bloomington, IN
2021.08 - 2024.12
- Collaborated with team members to complete daily tasks efficiently.
- Followed strict safety protocols to maintain a clean and safe work environment.
- Documented batch records accurately to comply with regulatory requirements.
- Assisted in training new operators on equipment and safety practices.
- Monitored product quality throughout the manufacturing process and made adjustments as necessary to meet required specifications.
- Maintained accurate records of all production processes including batch records and logbooks.
Prior Authorization Specialist
Prime Monroe Hospital
Bloomington, IN
2019.01 - 2022.01
- Processed prior authorization requests for medical procedures and services.
- Reviewed patient medical records for compliance with insurance guidelines.
- Communicated with healthcare providers to gather necessary documentation.
- Coordinated with insurance companies to resolve authorization issues.
- Educated patients about the prior authorization process and requirements.
- Collaborated with clinical staff to ensure timely patient care decisions.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Assisted with developing policies and procedures related to prior authorizations.
- Worked with cross-functional teams to achieve goals.
- Collaborated with hiring managers to define interview criteria and requirements.
- Interviewed potential participants to determine eligibility.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Facilitated patient check-in and registration processes efficiently.
- Verified patient insurance information and collected necessary documentation.
- Communicated effectively with healthcare staff to streamline patient flow.
- Maintained accurate electronic health records using designated software systems.
- Trained new staff on patient access protocols and system navigation.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
Health Insurance Programs Representative 1
IU Health
Bloomington, IN
2016.01 - 2019.04
- Assisted clients in understanding health insurance options and benefits.
- Processed applications and updated client information in the database.
- Provided training support to new representatives on operational procedures.
- Facilitated patient check-in and registration processes efficiently.
- Verified patient insurance information and collected necessary documentation.
- Trained new staff on patient access protocols and system navigation.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Education
Career Certificate - Business Administration
Ashworth College
Norcross, GA2023-03
GED -
Bedford North Lawrence High School
Bedford, IN2005-05
Skills
- Problem solving
- Time management
- Effective communication
- Insurance verification
- Attention to detail
- Indirect patient care
- Patient information management
Timeline
Production Worker
Novo Nordisk Pharmaceuticals
2025.12 - Current
Operator
Catalent Biologics
2021.08 - 2024.12
Prior Authorization Specialist
Prime Monroe Hospital
2019.01 - 2022.01
Health Insurance Programs Representative 1
IU Health
2016.01 - 2019.04
Career Certificate - Business Administration
Ashworth College
GED -
Bedford North Lawrence High School