Ami Heap

Wine Demos and sales

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
• Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
• Designed and distributed promotional materials, increasing brand recognition at events.
• Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
• Developed creative displays and signage to draw customers to products.
• Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.

• Ensured a clean and healthy living environment by performing light housekeeping duties such as laundry, dishwashing, and tidying up common areas.
• Implemented strategies to manage challenging behaviors effectively while maintaining a calm demeanor during difficult situations.
• Enhanced client well-being by providing personalized care and attention in their daily activities.
• Increased client comfort by assisting with personal hygiene tasks such as bathing, grooming, and dressing.
• Collaborated with healthcare professionals to develop tailored care plans that met individual client needs.
• Continuously updated professional knowledge base by attending relevant training sessions or workshops related to home care provision practices.
• Promoted mental stimulation for clients by engaging them in conversation, games, or other cognitive activities based on their interests.
• Managed medications for clients, ensuring proper administration and timely refills to maintain overall health.
• Supported clients in maintaining their independence through assistance with meal preparation and grocery shopping tasks.
• Developed strong rapport with clients through active listening skills and genuine compassion for their individual situations.
• Provided emotional support for clients during challenging times, offering companionship and empathy.
• Maintained detailed records of client progress, enabling accurate assessments and adjustments to care plans as necessary.
• Facilitated social interactions for clients by organizing outings and events, fostering a sense of community and belonging.
• Accompanied clients to medical appointments, advocating on their behalf when needed for optimal healthcare outcomes.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and backed up other customer service managers.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maintained current knowledge of evolving changes in marketplace.

Lead generation

Appointment setting

• Provided valuable feedback to internal teams on attendee preferences, concerns, and inquiries, helping to shape future product development and marketing strategies.
• Boosted client engagement by effectively presenting product information and demonstrations at trade shows.
• Generated leads for sales team by engaging potential clients and gathering contact information.
• Provided valuable industry insight to internal teams based on competitor observations and trends identified at trade shows.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to build rapport and loyalty.

• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Liaised with marketing and PR colleagues to promote special events in social calendars.
• Attended bridal industry events to promote services and build relationships with prospective vendors.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Brainstormed and implemented creative event concepts and themes.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
• Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
• Developed volunteer policies and procedures, codes of conduct and volunteer standards.
• Worked with leadership staff and special committees to define volunteer mission and set standards.
• Processed invoices and expenses using Intuit to facilitate on-time payment.

• Exceeded targeted sales goals by %36 four consecutive years.
• Developed and deepened customer relationships to drive revenue growth.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Maintained friendly and professional customer interactions at all times.
• Wrote sales contracts for orders obtained and submitted orders for processing
• Created and updated customer accounts with relevant information.
• Instrumental in developing lead generation at trade shows, product research, and supply chain of sporting goods industry.
• Achieved over $3 million in new business in 18 months.