AMI HOGAN
Richfield Springs,NY
Summary
Dedicated Front Desk and Housekeeping Manager with expertise in conflict resolution and team building. Focused on enhancing employee and guest experiences through attentive service and effective problem-solving. Contributed to management strategies that drive immediate results and support long-term organizational success.
Overview
27
27
years of professional experience
Work History
Assistant Front Desk and Housekeeping Manager
Bayside Inn & Marina
Cooperstown, New York
07.1999 - Current
- Supervise motel staff.
- Improve staff performance through training, attention to detail, and empathetic problem solving methods.
- Assist with the preparation of staff assessments.
- Resolve staff and guest conflicts in a professional and courteous manner.
- Inventory and ordering of business supplies.
- Handled guest billing and resolved payment disputes.
- Admin tasks as needed including, bookings, check-ins, check-outs, answering phones, responding to emails and social media inquiries.
Education
HIGH SCHOOL DIPLOMA -
CHERRY VALLEY-SPRINGFIELD CS
CHERRY VALLEY, NYCERTIFICATE OF EXCELLENCE - OFFICE TECHNOLOGY
OTSEGO AREA OCCUPATIONAL CENTER
MILFORD, NYSkills
- Hospitality expertise
- Reservation management
- Cash Handling
- Phone Communications
- Inventory Management
- Time Management
- Organizational Skills
- Social Perceptiveness
- Budget management
- Excellent listener
- Friendly, courteous and service oriented
- Poised under pressure
- Staff training and coaching
- Recruiting & hiring talent
- Quality assurance
- Solid written and verbal communicator
Timeline
Assistant Front Desk and Housekeeping Manager
Bayside Inn & Marina
07.1999 - Current
HIGH SCHOOL DIPLOMA -
CHERRY VALLEY-SPRINGFIELD CS
CERTIFICATE OF EXCELLENCE - OFFICE TECHNOLOGY
OTSEGO AREA OCCUPATIONAL CENTER