Ami Kovacs
Modesto,CA
Overview
29
29
years of professional experience
Work History
Shift Lead Supervisor
Round Table Clubhouse
Modesto, CA
05.2023 - Current
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
- Monitored quality of product output to ensure it met customer specifications.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Supervised, trained and guided team by coaching on daily activities.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Utilized POS systems efficiently for order processing and inventory management.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Identified needs of customers promptly and efficiently.
Manager
Speedway Gas Station
Modesto, CA
06.2017 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Reviewed contracts before signing them on behalf of the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Cashier
711 Gas Station
Modest, CA
03.2016 - 04.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
Salon Cosmetologist
Self Employed Services
Modesto, CA
10.1995 - 10.2014
- Provided skin care treatments such as facials, waxing and chemical peels.
- Performed hair services including coloring, cutting, styling and blow-drying.
- Maintained cleanliness of salon by sweeping, mopping floors and sanitizing equipment.
- Greeted customers in a friendly manner to create a welcoming atmosphere.
- Assisted with retail sales of products related to beauty treatments.
- Consulted with clients about their desired look prior to providing services.
- Explained different services available and assisted clients in selecting the best option for them.
- Advised clients on proper home care techniques for their hair or skin type.
- Followed safety protocols when handling chemicals, dyes and other materials used during treatments.
- Kept up-to-date on new trends, techniques and products relating to cosmetology industry.
- Attended educational seminars and workshops to stay current on the latest developments in the field.
- Managed appointment bookings and provided confirmation calls to ensure customer satisfaction.
- Created detailed records of client visits including notes about performed services and any product purchases made.
- Ensured all supplies were stocked properly before each shift began.
- Conducted regular inventory checks of products to ensure adequate supply levels were maintained.
- Prepared work area prior to start of each service with necessary tools like combs, brushes, scissors.
- Cleaned tools after use following established sanitation protocols.
- Demonstrated knowledge of various hair types and textures when recommending styles or cuts for clients.
- Educated clients regarding scalp conditions that may require medical attention.
- Discussed pricing options with customers prior to beginning treatment ensuring full understanding before proceeding.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Kept notes listing preferences and services provided to clients for quick reference.
- Met with customers to discuss style preferences and special requirements before treatment.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Evaluated client's hair and physical features to determine style and cut plans.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Treated customers to shampooing and head massage to promote loyalty.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Performed rejuvenation techniques on all types of skin and hair.
- Responded to customer inquiries by phone, email, and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Updated and maintained customer information records and beauty services provided.
- Operated cash registers to receive payments from patrons.
- Developed new styles and techniques.
- Used curlers, rollers and curling irons to press and curl hair.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Bleached, dyed or tinted hair using applicator or brush.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Combed, brushed and sprayed hair or wigs to set style.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Applied water or setting, straightening or waving solutions to hair.
- Shaved, trimmed and shaped beards and mustaches.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Education
Some College (No Degree) - Cosmetology Education
California Beauty College
Modesto, CA10-1995
Skills
- Workplace Safety
- Employee Training
- Staff Motivation
- Sales Strategies
- Decision-making capabilities
- Scheduling expertise
Timeline
Shift Lead Supervisor
Round Table Clubhouse
05.2023 - Current
Manager
Speedway Gas Station
06.2017 - 04.2023
Cashier
711 Gas Station
03.2016 - 04.2017
Salon Cosmetologist
Self Employed Services
10.1995 - 10.2014
Some College (No Degree) - Cosmetology Education
California Beauty College