Summary
Overview
Work History
Education
Skills
Timeline
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Ami Maggio

Hasbrouck Heights,NJ

Summary

Dynamic Administrative Supervisor with a proven track record at TD Bank NA, excelling in organizational leadership and cross-functional teamwork. Enhanced team efficiency through streamlined processes and effective scheduling. Skilled in relationship building and problem-solving, I fostered professional development while implementing robust document management systems, significantly improving accuracy and productivity.

Overview

12
12
years of professional experience

Work History

Administrative Supervisor/AVP

TD Bank NA
04.2011 - 08.2017
  • Supervised daily administrative operations, ensuring compliance with organizational policies and procedures.
  • Streamlined workflow processes, improving team efficiency and productivity across various departments.
  • Managed scheduling and coordination of meetings, optimizing use of resources and time management.
  • Trained and mentored junior staff, fostering professional development and enhancing team performance.
  • Collaborated with cross-functional teams to address client inquiries, enhancing customer service experience.
  • Developed training materials and standard operating procedures, promoting consistency in administrative practices.
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Updated reports, managed accounts, and generated reports for company database.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
  • Coordinated schedules and travel arrangements for executives, ensuring timely attendance at meetings and events.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Assist the Senior Vice President and Vice Presidents; project management, financial reporting and general customer issues regarding Private Banking High Worth clients.
  • Coordinate, compile, and complete market reports for distribution
  • Complete and follow-up on all money wires and transfers
  • Event Management - organization of large scale internal and external corporate and in assistive capacity to marketing manage

Administrative Assistant II

TD Bank NA
06.2008 - 04.2011
  • Managed complex calendars, scheduling appointments and meetings for senior executives.
  • Coordinated internal communications, ensuring timely dissemination of information across departments.
  • Developed and maintained filing systems, enhancing document retrieval efficiency by implementing organizational standards.
  • Assisted in preparing departmental reports, ensuring data accuracy and consistency throughout documentation processes.
  • Assist the Senior Vice President and Vice Presidents; project management, financial reporting and general customer issues regarding Private Banking High Worth clients.
  • Commercial Presentation Center Team Specialist - Create Ad-Hoc marketing presentations for client prospects
  • Customer service; answer phones, respond to client inquiries
  • Coordinate, compile, and complete market reports for distribution
  • Complete and follow-up on all money wires and transfers
  • Event Management - organization of large scale internal and external corporate and in assistive capacity to marketing manage

Administrative Assistant I

Commerce Bank
06.2005 - 06.2008
  • Coordinated scheduling and appointments for executive leadership, enhancing organizational efficiency.
  • Managed communication with clients and stakeholders, ensuring timely responses and relationship building.
  • Developed and maintained filing systems for documents, improving retrieval time and data accuracy.
  • Assisted in planning company events and meetings, contributing to team cohesion and engagement.
  • Assist the Senior Vice President and Vice Presidents; project management, financial reporting and general customer issues regarding Private Banking High Net Worth clients
  • Commercial Presentation Center Team Specialist - Create Ad-Hoc marketing presentations for client prospects
  • Customer service; answer phones, respond to client inquiries
  • Coordinate, compile, and complete market reports for distribution
  • Complete and follow-up on all money wires and transfers
  • Event Management - organization of large scale internal and external corporate and in assistive capacity to marketing manage

Education

MBA -

University of Phoenix
Tempe, AZ
02-2009

Bachelor of Science - Business Administration With Concentration in IS

Ramapo College of New Jersey
Mahwah, NJ
05-2005

Skills

  • Deadline oriented
  • Relationship building
  • Cross-functional teamwork
  • Scheduling and calendar management
  • Organizational leadership
  • Event coordination
  • Phone and email etiquette
  • Team leadership
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization

Timeline

Administrative Supervisor/AVP

TD Bank NA
04.2011 - 08.2017

Administrative Assistant II

TD Bank NA
06.2008 - 04.2011

Administrative Assistant I

Commerce Bank
06.2005 - 06.2008

MBA -

University of Phoenix

Bachelor of Science - Business Administration With Concentration in IS

Ramapo College of New Jersey

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