Ami Patel
San Antonio,TX
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Manager
Jai Saraswati Krupa Inc
San Antonio , TX
07.2018 - Current
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Entered and updated sensitive customer information during check-ins and room changes.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Administrative Assistant
Digital Fire Team
San Antonio, TX
10.2021 - 10.2022
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained databases to track and record customer data.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mails.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Researched and identified new suppliers and vendors.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Managed and maintained purchase orders and invoices.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Input financial data and produced reports using QuickBooks.
- Matched purchase orders with invoices and recorded necessary information.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Processed customer invoices, credit memos and payments within established timelines.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
Administrative Assistant / Social Media Content
The Social Being
San Antonio , TX
02.2021 - 09.2021
- Completed multiple tasks simultaneously to optimize project completion.
- Performed work according to project schedules and established quality standards.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Managed content across multiple platforms for widest audience reach.
- Studied and commented on current news and trends.
- Created content for websites and online publications.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Presented clients with unique copy options based on overall marketing objectives.
- Managed competing deadlines with efficiency.
- Built, established and maintained relationships with sources.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Promoted and marketed works through social media platforms.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Business Sales Representative
Synergy Eliet
San Antonio, TX
10.2019 - 03.2020
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Met existing customers to review current services and expand sales opportunities.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Utilized persuasive sales techniques to convert leads into sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Sales Associate
Macy's
San Antonio, TX
12.2018 - 01.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Bachelor of Arts - Early Childhood
Universtiy of West of England
Bristol, England, UK 09.2014 - 05.2017
Skills
Spreadsheet management
Timeline
Administrative Assistant
Digital Fire Team
10.2021 - 10.2022
Administrative Assistant / Social Media Content
The Social Being
02.2021 - 09.2021
Business Sales Representative
Synergy Eliet
10.2019 - 03.2020
Sales Associate
Macy's
12.2018 - 01.2019
Front Desk Manager
Jai Saraswati Krupa Inc
07.2018 - Current
Bachelor of Arts - Early Childhood
Universtiy of West of England
09.2014 - 05.2017