Overview
Work History
Education
Skills
Timeline
Generic

Ami Patel

San Antonio,TX

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Front Desk Manager

Jai Saraswati Krupa Inc
San Antonio , TX
07.2018 - Current
  • Managed front desk maintenance of client records and lab data.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Administrative Assistant

Digital Fire Team
San Antonio, TX
10.2021 - 10.2022
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Created and maintained databases to track and record customer data.
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mails.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Researched and identified new suppliers and vendors.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Managed and maintained purchase orders and invoices.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Input financial data and produced reports using QuickBooks.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed invoicing and payment processing operations.
  • Executed billing tasks and recorded information in company databases.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.

Administrative Assistant / Social Media Content

The Social Being
San Antonio , TX
02.2021 - 09.2021
  • Completed multiple tasks simultaneously to optimize project completion.
  • Performed work according to project schedules and established quality standards.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Handled administrative duties, filing, and errands.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Created and updated records and files to maintain document compliance.
  • Managed content across multiple platforms for widest audience reach.
  • Studied and commented on current news and trends.
  • Created content for websites and online publications.
  • Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
  • Presented clients with unique copy options based on overall marketing objectives.
  • Managed competing deadlines with efficiency.
  • Built, established and maintained relationships with sources.
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Organized, prioritized and managed multiple projects according to dedicated release schedule.
  • Promoted and marketed works through social media platforms.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.

Business Sales Representative

Synergy Eliet
San Antonio, TX
10.2019 - 03.2020
  • Built diverse and consistent sales portfolio.
  • Contributed to team objectives in fast-paced environment.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.
  • Met existing customers to review current services and expand sales opportunities.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Utilized persuasive sales techniques to convert leads into sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Sales Associate

Macy's
San Antonio, TX
12.2018 - 01.2019
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Education

Bachelor of Arts - Early Childhood

Universtiy of West of England
Bristol, England, UK
09.2014 - 05.2017

Skills

    Spreadsheet management

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Timeline

Administrative Assistant

Digital Fire Team
10.2021 - 10.2022

Administrative Assistant / Social Media Content

The Social Being
02.2021 - 09.2021

Business Sales Representative

Synergy Eliet
10.2019 - 03.2020

Sales Associate

Macy's
12.2018 - 01.2019

Front Desk Manager

Jai Saraswati Krupa Inc
07.2018 - Current

Bachelor of Arts - Early Childhood

Universtiy of West of England
09.2014 - 05.2017

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Ami Patel