Ami Patel
San Antonio,TX
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Manager
Jai Saraswati Krupa Inc
San Antonio , TX
07.2018 - Current
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Entered and updated sensitive customer information during check-ins and room changes.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Administrative Assistant
Digital Fire Team
San Antonio, TX
10.2021 - 10.2022
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained databases to track and record customer data.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mails.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Researched and identified new suppliers and vendors.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Managed and maintained purchase orders and invoices.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Input financial data and produced reports using QuickBooks.
- Matched purchase orders with invoices and recorded necessary information.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Processed customer invoices, credit memos and payments within established timelines.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
Administrative Assistant / Social Media Content
The Social Being
San Antonio , TX
02.2021 - 09.2021
- Completed multiple tasks simultaneously to optimize project completion.
- Performed work according to project schedules and established quality standards.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Managed content across multiple platforms for widest audience reach.
- Studied and commented on current news and trends.
- Created content for websites and online publications.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Presented clients with unique copy options based on overall marketing objectives.
- Managed competing deadlines with efficiency.
- Built, established and maintained relationships with sources.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Promoted and marketed works through social media platforms.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Business Sales Representative
Synergy Eliet
San Antonio, TX
10.2019 - 03.2020
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Met existing customers to review current services and expand sales opportunities.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Utilized persuasive sales techniques to convert leads into sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Sales Associate
Macy's
San Antonio, TX
12.2018 - 01.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Bachelor of Arts - Early Childhood
Universtiy of West of England
Bristol, England, UK 09.2014 - 05.2017
Skills
Spreadsheet management
Purchase orders organization
Travel coordination
Invoice Processing
QuickBooks
Expense reporting
Filing and data archiving
Paperwork drafting
Microsoft 365
Google Workspace
Timeline
Administrative Assistant
Digital Fire Team
10.2021 - 10.2022
Administrative Assistant / Social Media Content
The Social Being
02.2021 - 09.2021
Business Sales Representative
Synergy Eliet
10.2019 - 03.2020
Sales Associate
Macy's
12.2018 - 01.2019
Front Desk Manager
Jai Saraswati Krupa Inc
07.2018 - Current
Bachelor of Arts - Early Childhood
Universtiy of West of England
09.2014 - 05.2017