Ami Rios
Kenosha
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Experienced Manager with over 20 years of experience in retail/customer care. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Store Manager
CosmoProf
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Store Manager
Mattress Firm
03.2020 - 12.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Store Manager
NXY Cosmetics
10.2018 - 08.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Analyzed and interpreted store trends to facilitate planning.
Class Facilitator
Sephora
10.2012 - 10.2018
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Instructed up to 20 students individually and in groups regarding proper application of skincare and makeup as well as options that are available to target different types of skin and desired outcome or results.
- Evaluated students' understanding of course material through hands on experience and in depth communication along with several personally trained coaches to provide assistance throughout each session.
- Adapted teaching methods and lesson plans to changing student needs to increase classroom participation by 100%.
Salon Owner/Operator
Salon A
06.2009 - 08.2012
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit artists.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
- Input income and expense details into database to track business finances and address variances.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Education
Associates Degree in Cosmetology - Cosmetology
Gateway Technical College
Racine, WI01.1998
Skills
- Payroll Management
- Problem Anticipation and Resolution
- Inventory Management
- Store Merchandising
- Policies and Procedures
- Recruiting and Hiring
- Supply Ordering
- Customer Service
- Cash Management
- Shift Scheduling
- Loss Prevention Procedures
- Team Development
- POS Terminal Operations
- Company Standards
- Safety and Security Enforcement
- Documentation
Timeline
Store Manager
CosmoProf
01.2023 - Current
Store Manager
Mattress Firm
03.2020 - 12.2022
Assistant Store Manager
NXY Cosmetics
10.2018 - 08.2019
Class Facilitator
Sephora
10.2012 - 10.2018
Salon Owner/Operator
Salon A
06.2009 - 08.2012
Associates Degree in Cosmetology - Cosmetology
Gateway Technical College
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