Ami Wright
Smyrna,TN
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my personal abilities and passion for healthcare to successfully manage a medical office.
Overview
6
6
years of professional experience
Work History
FRONT DESK MANAGER
PRECISION PAIN CARE
05.2024 - Current
- Managed daily workflow of front office staff, providing guidance and support as needed
- Resolved escalated complaints and answered questions regarding policies and procedures
- Conducted regular performance reviews for all front office personnel, providing feedback on job performance
- Resolved billing inquiries in timely manner, working closely with medical billing team to ensure accuracy of claims processing
- Supervised training of new employees on front office processes and procedures
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
- Tracked appointment cancellations or no-shows to determine areas of improvement within scheduling protocols
- Addressed employee concerns promptly and appropriately in order to maintain morale within the team.
FRONT DESK RECEPTIONIST
Precision Pain Care LLC.
01.2024 - 05.2024
- Provided excellent customer service by answering phones, responding to emails, scheduling appointments, addressing patient inquiries and concerns
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Demonstrated expertise in verifying insurance coverage and eligibility for patients by utilizing various online databases, phone calls, and other resources
- Assisted with back office duties such as filing paperwork, organizing documents and preparing mailings
- Responded to inquiries from patients regarding their accounts, medications or treatments
- Utilized electronic medical record system to enter, update and maintain accurate patient data.
- Answered phone calls and messages for 4-physician Pain Management facility, scheduling appointments, and handling patient inquiries.
Medical Receptionist
Viviant Healthcare Facility
10.2023 - 12.2023
- Greeted visitors warmly and ensured positive experience
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Processed incoming mail and packages accurately and promptly
- Maintained detailed and accurate records of visitor requests and of calls received
- Used sign-in sheets and other check-in procedures to track visitors on premises.
Safety Program Specialist
Lyft Co.
11.2021 - 05.2023
- Developed, monitored, and evaluated program performance metrics
- Analyzed user feedback from surveys and focus groups in order to make necessary adjustments to existing workflows
- Performed quality assurance testing on newly developed workflows prior to deployment
- Monitored effectiveness of current workflows and recommended improvements where needed
- Collaborated with cross-functional teams to develop streamlined processes for customer service operations
- Created detailed process documentation and trained new staff on workflow procedures
- Built relationships with stakeholders across departments in order to effectively manage their expectations regarding workflow updates
- Assessed existing policies, procedures, and systems to develop solutions that improved overall organizational effectiveness and productivity levels.
TRUST AND SAFETY- VICTIM'S ADVOCATE
Lyft Co
06.2018 - 11.2020
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Worked with law enforcement and legal representatives to bridge gap between Lyft protocol and outside action regarding safety cases
- Investigated and researched issues to determine root causes and appropriate resolution methods using victim-centered care protocols
- Built trust by understanding unique needs of customers and resolving those needs effectively and efficiently
- Assisted with training and mentoring new team members
- Managed multiple communication channels simultaneously, including phone, email, and live chat
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
Education
Bachelor of Science - Health And Human Performance
Austin Peay State University
Clarksville, TN12.2016
Skills
- Check-in and Check-out Procedures
- Problem-Solving
- Multi-Line Phone Systems
- Scheduling and Coordinating
- EMR systems
- Insurance verification
- Staff training and development
- HIPAA compliance
- Microsoft Office Suite
Timeline
FRONT DESK MANAGER
PRECISION PAIN CARE
05.2024 - Current
FRONT DESK RECEPTIONIST
Precision Pain Care LLC.
01.2024 - 05.2024
Medical Receptionist
Viviant Healthcare Facility
10.2023 - 12.2023
Safety Program Specialist
Lyft Co.
11.2021 - 05.2023
TRUST AND SAFETY- VICTIM'S ADVOCATE
Lyft Co
06.2018 - 11.2020
Bachelor of Science - Health And Human Performance
Austin Peay State University
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