Summary
Overview
Work History
Education
Skills
Timeline
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Amia Jennings

Opelika

Summary

Dynamic and Systematic driven remote marketing professional with 7+ years of comprehensive background providing client centric solutions across diverse sectors. Also equipped with the skills, business sense and marketing savvy to successfully promote products and maintain strong sales. Proficient in online advertising and social media marketing. Looking for an opportunity to apply customer service skills, remote skills and grow professionally. Instrumental in resolving issues and collaborating with teams to provide impeccable client support.

Overview

8
8
years of professional experience

Work History

Premium Switchboard Operator

Tuskegee University
06.2023 - 08.2024
  • Provide leadership to online operations team and partners via ongoing communications.
  • Helped customers make product selections and promoted specific options with highly desired features.
  • Converted qualified leads into office appointments with onsite sales representatives.
  • Produced monthly sales and marketing reports for performance analysis, marketing campaign tracking and cost assessments.
  • Alerted customers to upcoming sales events and promotions
  • Developing promotional strategy in customers, and promotional execution (including trade budget management, range, and space optimisation)
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Technical Support Representative

Telecom Inc
01.2022 - 09.2023
  • Analyzed and reported on performance indicators for business activities every day.
  • Assisted in development of company-wide KPIs and performance metrics all year round.
  • Presented key findings from analyses to stakeholders, both in writing and verbal disputes.
  • Strong analytical, communication and interpersonal skills, with the ability to work well in a cross functional environment
  • Track and evaluate sales performance against volume, share, promotions, new items and spending objectives

Premium Customer Representative

Bank Of America
06.2019 - 12.2021
  • Anticipated needs and resolved problems to keep customers happy.
  • Informed customers of promotions and special offers to increase sales.
  • Built trusting relationship with customers to better understand needs.
  • Created and implemented robust marketing strategies in alignment with business objectives and corporate goals
  • Promoted brand and products by developing best-in-class marketing tactics

Premium Sales Representative

Afni Inc
02.2017 - 05.2019
  • Completed research, compiled data, completed courses in a timely manner
  • Worked on a capstone using knowledge gained in classes to put together recommendations for the project
  • Analyzed problems, identifies solutions and made decisions to pass quizzes and assessments
  • Completed range of simultaneous courses such as, Customer Service, Remote Work and HIPPA

Education

Opelika High School
Opelika, AL
05.2016

Skills

  • Customer Orientated
  • Active Listening
  • Quality Assurance
  • Upsell Techniquesues
  • Negotiatitactics
  • Cross-sell strategies
  • Workforce Management Coaching
  • Multi-line phone proficiency
  • Microsoft 365 Certified

Timeline

Premium Switchboard Operator

Tuskegee University
06.2023 - 08.2024

Technical Support Representative

Telecom Inc
01.2022 - 09.2023

Premium Customer Representative

Bank Of America
06.2019 - 12.2021

Premium Sales Representative

Afni Inc
02.2017 - 05.2019

Opelika High School

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Amia Jennings