Amia Jennings
Opelika
Summary
Customer-oriented professional with 8 years of experience seeking a Customer Service Representative role. Proven track record in enhancing customer satisfaction through active listening, upsell techniques, and cross-sell strategies. Strong communication and interpersonal skills, with expertise in multi-line phone proficiency and workforce management coaching.
Overview
9
9
years of professional experience
Work History
Stock Room Associate
Follett Higher Education Group
Auburn
07.2025 - 02.2026
- Managed inventory levels and organized stock room efficiently.
- Processed incoming merchandise and ensured accurate labeling.
- Assisted in maintaining a clean and safe work environment.
Beauty Consultant
Belk
Auburn
11.2024 - 05.2025
- Developed and implemented a client retention program that enhanced overall customer satisfaction.
- Delivered comprehensive training to new beauty consultants, fostering skill development and team cohesion.
- Consistently exceeded monthly sales targets by up to 40% through personalized customer advice and effective promotional strategies.
Premium Switchboard Operator
Tuskegee University
06.2023 - 08.2024
- Led communications with the online operations team and partners, enhancing collaboration and efficiency.
- Generated monthly sales and marketing reports for performance analysis, campaign tracking, and cost assessments.
- Assisted in developing and executing promotional strategies, including trade budget management and space optimization.
Technical Support Representative
Telecom Inc
01.2022 - 09.2023
- Analyzed and reported daily on performance indicators, contributing to the development and refinement of company-wide KPIs and performance metrics.
- Presented key analytical findings to stakeholders through written reports and verbal presentations, facilitating informed decision-making across departments.
- Tracked and evaluated sales performance, measuring against objectives related to volume, share, promotions, new items, and spending.
Data Entry
CSL Plasma
Auburn
06.2019 - 12.2022
- Anticipated and resolved customer issues to enhance satisfaction and loyalty.
- Informed customers about promotions and special offers, contributing to increased sales.
- Developed and executed marketing strategies aligned with business objectives to promote brand and products.
Premium Sales Representative
Afni Inc
02.2017 - 05.2019
- Conducted research and compiled data to develop informed recommendations for a capstone project.
- Analyzed problems and identified solutions to successfully complete quizzes and assessments.
- Completed multiple concurrent courses, including Customer Service, Remote Work, and HIPAA, enhancing professional skills and knowledge.
Education
Associate's Degree - Business Technology
Southern Union State Community College
Skills
- Customer Oriented
- Active Listening
- Quality Assurance
- Upsell Techniques
- Negotiation Tactics
- Cross-Sell Strategies
- Workforce Management Coaching
- Multi-Line Phone Proficiency
- Microsoft 365 Certified
- Merchandise processing
- Labeling accuracy
- Sales performance tracking
- Problem solving
- Warehouse safety
Timeline
Stock Room Associate
Follett Higher Education Group
07.2025 - 02.2026
Beauty Consultant
Belk
11.2024 - 05.2025
Premium Switchboard Operator
Tuskegee University
06.2023 - 08.2024
Technical Support Representative
Telecom Inc
01.2022 - 09.2023
Data Entry
CSL Plasma
06.2019 - 12.2022
Premium Sales Representative
Afni Inc
02.2017 - 05.2019
Associate's Degree - Business Technology
Southern Union State Community College