Amia Lumpkins
Carrollton,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Sever
Olive Garden
11.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
Camp Counselor
City Of Carrollton
05.2022 - 08.2022
- Assisted in successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Collaborated with other recreation staff in developing new recreational activities.
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Documented activities, injuries, and accidents to inform parents and maintain consistent records.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Provided feedback and guidance to program participants regarding progress and development.
- Transported and escorted program participants to and from activities and on field trips.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Assisted in preparing recreational materials and supplies for each activity.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Ice Cream Maker
Creamistry
12.2021 - 04.2022
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Chose, inspected, weighed, and measured ingredients for each production run.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Followed instructions and processes to maintain food and beverage integrity.
- Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
Cashier
Sweet Frog Frozen Yogurt
04.2021 - 12.2021
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Arts - Business Administration And Management
Brookhaven College
Dallas, TX06.2024
High School Diploma -
Newman Smith High School
Carrollton, TX05.2022
Skills
- Service prioritization
- Food and Beverage Service
- Memory retention
- Guest Relations Management
- Bill computation
- Food Running
- Workflow Coordination
- Special Requests and Substitutions
- Food and Beverage Upselling
Timeline
Sever
Olive Garden
11.2023 - Current
Camp Counselor
City Of Carrollton
05.2022 - 08.2022
Ice Cream Maker
Creamistry
12.2021 - 04.2022
Cashier
Sweet Frog Frozen Yogurt
04.2021 - 12.2021
Associate of Arts - Business Administration And Management
Brookhaven College
High School Diploma -
Newman Smith High School