Amia Perry
Miami Gardens,FL
Summary
Greetings, i’m Amia Perry. From my résumé experience, you can see I was a valued leadership at Walmart. Im looking to expand my talent, leadership and loyalty with different companies to gain experience and expand. I would love to transition into the hospital scene. My experience with Walmart has made me a Proven leader in Human Resources and Customer Service. I am adept at resolving conflicts and fostering teamwork. Excelled in maintaining HR compliance and enhancing customer satisfaction. Skilled in Microsoft Office and interpersonal communication, achieving significant reductions in employee, onboarding training and customer complaints.
Overview
5
5
years of professional experience
Work History
Human Resources Manager
Walmart
Miami Gardens, FL
05.2022 - 05.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Customer Service Manager
Walmart
Miami Gardens, FL
11.2021 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Associate
Walmart
Miami Gardens, FL
11.2018 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Miami Northwestern Senior High School
Miami, FL06.2016
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Recruitment and hiring
- Compliance
- Talent Acquisition
- Onboarding and Orientation
- Recordkeeping
- Leadership Development
- Customer Service
- Microsoft Outlook, Word, and Excel
- Time Management
- Exceptional interpersonal communication
Timeline
Human Resources Manager
Walmart
05.2022 - 05.2024
Customer Service Manager
Walmart
11.2021 - 05.2022
Customer Service Associate
Walmart
11.2018 - 10.2021
Miami Northwestern Senior High School