Amia Powell
Baltimore,MD
Summary
Accomplished professional with a proven track record in emergency response and exceptional customer service skills, honed across roles at Blackstone and Safe Streets Of Baltimore. Demonstrates strong interpersonal abilities and a commitment to enhancing client well-being, achieving significant improvements in safety and customer satisfaction. Fluent in multiple languages, adept at prioritizing tasks and managing staff under high-pressure situations.
Overview
4
4
years of professional experience
Work History
Security Officer
Blackstone
Baltimore, MD
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Representative
Safe Streets Of Baltimore
Baltimore, MD
08.2022 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Caregiver, Special Needs
Brightstar Care
Baltimore, MD
06.2020 - 06.2022
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Education
Coppin Academy
Baltimore, MD06.2019
Skills
- Emergency Response
- Fluent in Language
- Staff Management
- Emergency Management
- Work ethic
- Ability to handle multiple task and prioritize responsibilities
- Strong interpersonal and customer service skills
- Excellent verbal and written communication skills
- A positive attitude
- Customer Service
Timeline
Security Officer
Blackstone
02.2024 - Current
Customer Service Representative
Safe Streets Of Baltimore
08.2022 - 06.2024
Caregiver, Special Needs
Brightstar Care
06.2020 - 06.2022
Coppin Academy