Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Amia Smith
Charlotte,NC
Summary
Overview
9
years of professional experience
1
Certification
Work History
HBCS
Self-Pay Representive
10.2022 - Current
Job overview
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed, and processed claims for multiple payer codes.
- Handled account payments and provided information regarding outstanding balances.
Allcare Plus Pharmacy
Patient Access Specialist
07.2019 - 10.2022
Job overview
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into a computer database to establish patients' medical records.
- Handled inbound customer chat conversations from various websites.
Ametros Financial
Care Coordinator
02.2021 - 01.2022
Job overview
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Scanned, received, and sent faxes to insurance claims, co-pay assistance information, and patient documentation.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Express Scripts Pharmacy
Team Lead Supervisor
10.2017 - 02.2019
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
One Main Financial
HR Assistant
02.2016 - 11.2018
Job overview
- Documented human resources records and maintained the confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail, and process invoices for payment.
- Coordinated and set up meeting materials, presentations, and audiovisual systems.
- Supported coordination of benefits opens enrollment activities and process.
Education
Rowan-Cabarrus Community CollegeConcord
from Notary Public Ceritification
10.2022
University Overview
Gaston CollegeDallas, NC
from Physical Therapy (Pre-Physical Therapy)
06.2010
University Overview
Central Piedmont Community CollegeCharlotte, NC
High School Diploma
05.2006
University Overview
Skills
- Data Recording
- Computer Competency
- Efficient and Detail-Oriented
- Online Chat
- Web Portals
- Persuasive Negotiations
- Claims Information Gathering
- Insurance Program Analysis
Certification
- CNP - Certified Notary Public
Timeline
Self-Pay Representive
HBCS
10.2022 - Current
Care Coordinator
Ametros Financial
02.2021 - 01.2022
Patient Access Specialist
Allcare Plus Pharmacy
07.2019 - 10.2022
Team Lead Supervisor
Express Scripts Pharmacy
10.2017 - 02.2019
HR Assistant
One Main Financial
02.2016 - 11.2018
Rowan-Cabarrus Community College
from Notary Public Ceritification
Gaston College
from Physical Therapy (Pre-Physical Therapy)
Central Piedmont Community College
High School Diploma
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