Amia Smith
Charlotte,NC
Summary
A highly motivated employee with a desire to take on new challenges. Driven Payroll Specialist offering a career spent preparing journal entries and assisting with data auditing. Highly proficient in ADP payroll processing. Responsible employee is known for solving problems and building interdepartmental relationships. Detail-oriented Payroll Clerk offering 9 years of experience in the accounting industry. Outstanding management, communication, and organizational skills. Strong data entry and clerical abilities. Industrious Payroll Coordinator is diligent and resilient style. Clear communicator with a proactive mindset driven to resolve issues with accurate and knowledgeable service.
Overview
1
1
Certification
Work History
Revenue Cycle Billing
HBCS
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Assisted with auditing processes related to payroll.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
Care Manager
All Care Plus Pharmacy
- Perform outbound calls to obtain appropriate information and document accurately
- Responsible for answering in-bound calls and assisting customers with pharmacy related services
- Provide prior authorizations and appeals support
- Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
- Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
- Performed assessments of patient's health, social and emotional needs to determine appropriate services and referrals
- Responded promptly and accurately to inquiries from patients, healthcare providers, and insurance companies via phone or email
- Participated in meetings with upper management on ways to streamline the process of verifying patient eligibility
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
Team Lead Supervisor
Express Scripts
- Conducted performance reviews of care managers, providing feedback and guidance to enhance job satisfaction and productivity
- Monitored patient outcomes, identifying areas of improvement in service delivery and developing solutions accordingly
- Ensured adherence to clinical policies, procedures, regulations, laws, standards, ethical codes of practice and accreditation requirements
- Created reports on team performance metrics such as average call times, andcustomer satisfaction scores, for management review
- Scheduled shifts for care managers according to operational needs while taking into account individual preferences where possible
- Collaborated with other departments to ensure alignment of goals across teams
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved discrepancies between payroll records and employee inquiries.
- Verified employee hours worked against timesheets provided by supervisors.
- Tracked vacation accruals and sick leave balances for all employees.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
Title Processor
One Main Financial
- Processed title documents such as deeds, mortgages, and liens in accordance with state laws
- Verified accuracy of legal descriptions, tax parcel numbers, and other relevant data on documents
- Identify, sort, and process mail as it relates to our stake as lienholder on customer's auto property
- Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
- Partner with our branch network to increase their lien perfection rates on auto secured loans
- Issued title insurance policies upon completion of the closing process
- Researched public records for any discrepancies or irregularities in ownership history
- Maintain thorough knowledge and understanding of One Main's policies and procedures, as well as state and federal laws.
Recruiting Coordinator
GE Financial
- Conducted performance reviews of care managers, providing feedback and guidance to enhance job satisfaction and productivity
- Ensured adherence to clinical policies, procedures, regulations, laws, standards, ethical codes of practice and accreditation requirements
- Created reports on team performance metrics such as average call times, customer satisfaction scores, for management review
- Scheduled shifts for care managers according to operational needs while taking into account individual preferences where possible
- Collaborated with other departments to ensure alignment of goals across teams
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team
- Displayed strong telephone etiquette, effectively handling difficult calls
- Conducted reference checks on potential hires
- Responded promptly to inquiries from candidates regarding status of their applications or other questions they had about the company
- Participated in career fairs and other recruiting events to build relationships with colleges and universities
- Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks
- Analyzed recruitment data to identify trends in hiring practices and suggest improvements where needed.
- Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Assisted in onboarding new hires by providing orientation information and collecting necessary paperwork.
Education
High School Diploma -
Central Piedmont Community College
Phyiscal Therapist Assistant -
Gaston College
Skills
- Claims Review
- Bi-Weekly Payroll Management
- Accounting Understanding
- Recordkeeping Skills
- Tax Law Knowledge
- Due Diligence
- Mathematics
- Vendor Relations
- HIPAA Compliance Certification
- Worker's Compensation Knowledge
- Insurance Claims
- Invoice Processing
- Customer Service
- Critical Thinking
- Regulatory Compliance
- Staff Management
- Process Improvement
- Processes and Procedures
- Goal-Oriented
- Garnishment Processing
- New Employee Processing
- Microsoft Applications
- Data Reconciliation
- Multi-State Payroll
- I-9 Documentation
- Payroll Administration
- Audit Support
- Telephone and Email Etiquette
- Spreadsheet Creation
- Meeting Deadlines
- Benefits Administration
- Payroll Processing
- Accounting Principles
- System Implementation
- Employee Relations
- Payroll Management
- Payroll Support
- Payroll Auditing
- Payroll Policies and Procedures
- Project Management
- Billing
- Record-Keeping
References
Carolyn Hairston, 704-493-0614, hairstoncarolyn20@yahoo.com
Certification
- Notary Public License
Timeline
Revenue Cycle Billing
HBCS
Care Manager
All Care Plus Pharmacy
Team Lead Supervisor
Express Scripts
Title Processor
One Main Financial
Recruiting Coordinator
GE Financial
High School Diploma -
Central Piedmont Community College
Phyiscal Therapist Assistant -
Gaston College