Amia Ware
Eufaula,Alabama
Summary
With over 10 years of customer service experience, my priority is meeting the expectations and needs of every individual. I acquire leadership, and financial solution skills. I am dedicated to learning, growing, and succeeding.
Overview
12
12
years of professional experience
Work History
Financial Services Representative
World Finance
05.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
Shift Lead
Walgreens
02.2020 - Current
- Ensured that employees were productive and on task in order to meet business and customer needs
- Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals
- Maintained a safe working environment by following safety procedures, policies, and regulations.
Cashier
Walmart Supercenter
11.2015 - 05.2019
- Credit cards, checks, gift cards, and coupons were all processed by me
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Used cash registers and POS systems to request and record customer orders and compute bills
- Educated customers about company promotions to increase sales.
Cashier/Key Holder
Dollar General
01.2013 - 11.2015
- Ensured that all merchandising standards were met through display presentations and inventory level monitoring
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
- Handled cash, credit, debit, and check transactions
- Was in charge of answering questions and resolving issues.
Education
High School -
06.2010
Skills
- Customer service
- Leadership
- Organization
- Decision-Making
- Excellent communication
Timeline
Financial Services Representative
World Finance
05.2023 - Current
Shift Lead
Walgreens
02.2020 - Current
Cashier
Walmart Supercenter
11.2015 - 05.2019
Cashier/Key Holder
Dollar General
01.2013 - 11.2015