Amiah Bell

• Greet guests at front desk and engage in pleasant conversations while managing check-in process.
• Manage the scheduling, coordination, and confirmation of appointments, accommodating dynamic client and facility needs.
• Effectively communicate health and behavior of the dogs to clients by taking accurate and detailed notes, ensuring proper care and for the dogs and strengthening guest relations.
• Receive positive accolades for high customer satisfaction through various feedback channels including online reviews and on the spot feedback.
• Manage over 200 high-volume inbound outbound phone calls and lobby traffic for appointment setting, customer questions, and facility reservations.

• Demonstrate exceptional multitasking abilities by efficiently managing multiple tables while consistently upholding high service standards.
• Provide prompt and personalized food and beverage service, attentively catering to customer preferences and needs.
• Utilize advanced proficiency in POS systems to accurately process orders, manage billing transactions, and coordinate complimentary items, ensuring smooth and error-free operations.
• Collaborate seamlessly with team members during peak periods to optimize workflow and deliver exceptional dining experiences.
• Built strong relationships with regular patrons through attentive service, fostering heightened loyalty and satisfaction, reflected in over 15 five-star reviews during the first week of employment. Demonstrated prompt, proactive service and maintained a positive attitude to consistently exceed guest expectations.
• Implement effective upselling strategies for high-profit menu items such as appetizers and cocktails, significantly boosting sales revenue and enhancing overall profitability.

Promoted From Server to Bartender and Certified Trainer

• Mentored new hires, focusing on skill enhancement, operational efficiency, and tailored guidance, resulting in a noticeable increase in team productivity and morale
• Fostered a loyal clientele through attentive, personalized service and engaging interactions, consistently enhancing customer satisfaction
• Effectively multi-task 8+ tables while ensuring seamless dining experiences
• Utilize proactive upselling techniques to enhance guest experience and maximize sales revenue
• Proficiently crafted a wide range of cocktails with precision and creativity, maintaining inventory levels, optimizing stock rotation, and minimizing waste to enhance cost efficiency.

• Meticulously maintained a clean and organized work area, prioritizing customer and staff safety by strictly adhering to sanitation guidelines.
• Create a welcoming environment by warmly greeting each guest and providing informed recommendations on menu items while accurately recording orders.
• Demonstrate dedication to team success and establishment goals through exceptional attendance and punctuality.
• Achieve a significant milestone by improving efficiency, lowering average ticket time by 24% through focused attention to service delivery.