Amiah Calissa Hanshaw
Clermont,FL
Summary
Detail-oriented professional with expertise in concierge services, retail operations, and guest relations. Demonstrated ability to enhance customer experiences, manage front desk operations, and streamline transaction processes. Committed to fostering teamwork and ensuring efficient daily operations.
Overview
7
7
years of professional experience
Work History
Caregiver
The Glades At Championsgate Gate
Davenport, FL
10.2026 - Current
- Aided residents with mobility, walking, and transferring to promote independence.
- Assisting Assisted residents with daily living activities in a supportive environment.
- Assisted residents during meals while monitoring food and fluid intake to support health and nutritional needs.
- Assisting with meals and monitoring food and fluid intake.
- Monitored residents closely and reported changes in their condition to nursing staff to ensure timely medical intervention.
- Observing residents and reporting changes in their condition to nursing staff.
- Maintained clean, safe, and comfortable living environments to promote residents' well-being and comfort.
- Maintaining clean, safe, and comfortable living environments.
- Offered companionship and emotional support to enhance residents' quality of life.
- Honored residents' privacy and dignity while addressing their individual care needs.
- Respecting residents' privacy, dignity, and individual care needs.
Concierge
The Glades at ChampionsGate
08.2025 - Current
- Welcomed residents, guests, and visitors, ensuring a positive and professional first impression.
- Manage visitor sign-ins and notify residents when guests arrive.
- Answer and screen incoming calls, route calls, and take messages.
- Received and processed incoming mail and packages, preparing outgoing mail to maintain efficient communication.
- Communicated maintenance requests and coordinated with staff.
Sales Associate / Cashier
Sally Beauty Supply
01.2023 - 01.2025
- Guided customers in selecting hair and beauty products, leveraging product knowledge to enhance their shopping experience.
- Facilitated efficient transactions, organized merchandise, and created visually appealing displays to attract customers.
Crew Member / Customer Service
McDonald's
01.2023 - 01.2025
- Delivered customer service in fast-paced environment, ensuring satisfaction while handling food and beverages.
- Greeted guests and delivered friendly service in busy McDonald’s restaurant.
- Operated cash register and handled customer orders at McDonald’s counter.
- Assisted daily operations and maintained cleanliness, fostering teamwork to ensure efficient service.
- Welcomed guests upon arrival, creating a friendly atmosphere. and delivered friendly service in busy McDonald’s restaurant.
Retail Associate
Walmart
01.2020 - 01.2024
- Assisted customers, processed transactions, fulfilled online orders, and organized merchandise areas to enhance shopping experience.
- Operated cashiering, electronics, online grocery pickup (OGP), stocking, and customer service desk to support seamless store operations.
- Collaborated with multiple departments to streamline operations.
Sales Associate / Cashier
Victoria's Secret
01.2021 - 01.2023
- Assisted customers with purchases, processed transactions, managed cash handling, and executed till drops according to store procedures.
- Stocked merchandise on shelves according to store layout and maintained organized merchandise displays.
Outlet Store Sales Associate / Backup Assistant Manager
Carter's
01.2021 - 01.2022
- Delivered customer service, operated register, stocked merchandise, and organized displays to enhance shopping experience.
- Supported head manager by assisting with store operations and ensuring smooth daily functions.
- Operated POS system for sales, returns, and exchanges.
- Assisted families with children’s apparel selections on Carter’s sales floor.
- Sorted and arranged merchandise by size and style on sales floor to improve product visibility.
Sales Associate / Cashier
Windsor Florida Mall
01.2021 - 01.2022
- Assisted customers with clothing purchases and processed transactions while stocking apparel and organizing sales-floor displays.
Education
High School Diploma -
West Orange High School
Winter Garden, FLSkills
- Resident monitoring
- Meal assistance
- Care documentation management
- Dementia support
- Senior support
- Customer service
- Concierge operations
- Visitor Management
- Front desk operations
- Phone handling
- Mail & Package Processing
- Mail processing
- Maintenance communication
- Organization
- Multitasking
- Communication Skills
- Customer and Guest Relations
- Financial Awareness
Personal Information
Title: Concierge | Receptionist | Customer Service Professional
Timeline
Caregiver
The Glades At Championsgate Gate
10.2026 - Current
Concierge
The Glades at ChampionsGate
08.2025 - Current
Sales Associate / Cashier
Sally Beauty Supply
01.2023 - 01.2025
Crew Member / Customer Service
McDonald's
01.2023 - 01.2025
Sales Associate / Cashier
Victoria's Secret
01.2021 - 01.2023
Outlet Store Sales Associate / Backup Assistant Manager
Carter's
01.2021 - 01.2022
Sales Associate / Cashier
Windsor Florida Mall
01.2021 - 01.2022
Retail Associate
Walmart
01.2020 - 01.2024
High School Diploma -
West Orange High School