Summary
Overview
Work History
Education
Skills
Timeline
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Amicia Rogers

San Francisco,CA

Summary


I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I keep a personal repertoire with the customers who come through me, and gain their confidence with valued information and comfortable conversation.

Overview

3
3
years of professional experience

Work History

Pet Care Associate

PetSmart
San Francisco, CA
04.2022 - Current
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Cared for gerbils, guinea pigs and hamsters.
  • Monitored water quality and temperature for fish tanks and goldfish bowls.
  • Administered regular and special medications for pets.
  • Communicated with clients about schedules, requirements and animal personalities.
  • Maintained relationships with local veterinarians in case of emergencies.

Pet Care Specialist

PetSmart
San Francisco, CA
08.2021 - 03.2022
  • Communicated with clients about schedules, requirements and animal personalities.
  • Spent time with cats to provide companionship and human contact.
  • Administered regular and special medications for pets.
  • Cared for gerbils, guinea pigs and hamsters.
  • Maintained relationships with local veterinarians in case of emergencies.
  • Monitored water quality and temperature for fish tanks and goldfish bowls.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed specific food and water schedules for different animal species.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Managed facility laundry, cleaning and restocking.
  • Monitored animals for behavioral problems and signs of health issues.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.

Cashier

DSW Shoe Warehouse
Vallejo, CA
02.2018 - 07.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Jesse Bethel Highschool
Vallejo
2021

Skills

  • Cash Register Operations
  • Health and Wellbeing
  • Loss Prevention Goals Monitoring
  • Avid Learner
  • Compassionate Care
  • Animal Examinations
  • Pet Feeding and Care
  • Physical Condition Monitoring
  • Information Collection and Recording
  • 77 WPM typing speed

Timeline

Pet Care Associate

PetSmart
04.2022 - Current

Pet Care Specialist

PetSmart
08.2021 - 03.2022

Cashier

DSW Shoe Warehouse
02.2018 - 07.2020

High School Diploma -

Jesse Bethel Highschool

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Amicia Rogers