Amie Adkins
Evansville,WI
Summary
Competent in retrieving and delivering laundry loads, operating equipment and maintaining safety. Dedicated to working accurately and efficiently to achieve demanding daily targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Laundry Worker
Department of Veteran Affairs
Madison, WI
11.2023 - Current
- Sorted laundry into appropriate categories such as whites, colors, linens and delicates.
- Inspected cleaned items for spots or tears before folding.
- Folded clean laundry neatly into stacks or bundles.
- Organized finished products in storage areas or on shelves.
- Transported carts of soiled linens from guest rooms to laundry area for processing.
- Used a variety of tools such as irons, presses, steamers., for finishing work.
- Stored supplies in designated locations following safety protocols.
- Adhered strictly to safety policies while working around hot surfaces and liquids.
- Separated and sorted dirty laundry.
- Folded and stacked items such as sheets, towels and blankets.
- Operated industrial laundry equipment.
- Completed orders for clean linens by working quickly to meet deadlines.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Inspected laundry for damage or stains to repair or pre-treat.
- Logged production information to document amount of laundry processed.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Loaded carts with clean linen to transport to designated storage areas.
- Transported laundry in carts and sorted dirty items by load type.
- Received and sorted articles by type, color and degree of soil.
Customer Service Associate
Walgreens
Janesville, WI
02.2022 - 11.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
Telephone Sales Representative
Charlton Group
Whitewater, WI
04.2007 - 12.2007
- Answered incoming calls from customers and provided excellent customer service.
- Processed customer orders, up-sells, and cross-sells on the phone.
- Adhered to company policies and procedures while handling customer inquiries.
- Maintained a professional attitude when dealing with difficult callers.
- Upsold additional products or services based on customer's interests or needs.
- Explained product features, benefits, pricing, and availability to customers in a clear manner.
- Generated leads by cold calling potential customers who had not previously expressed an interest in our products and services.
- Participated in team meetings to discuss strategies for meeting sales targets.
- Attended training sessions on new products and services as needed.
- Followed script to share product features, pricing and benefits.
- Answered incoming calls from prospective customers to assist and promote offerings.
- Conducted cold calls using provided phone directory to sell .
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Collaborated with management to resolve concerns and problem calls.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
High School Diploma -
Whitewater High School
Whitewater, WI06-1995
Skills
- Folding clothing
- Laundry storage and distribution
Timeline
Laundry Worker
Department of Veteran Affairs
11.2023 - Current
Customer Service Associate
Walgreens
02.2022 - 11.2022
Telephone Sales Representative
Charlton Group
04.2007 - 12.2007
High School Diploma -
Whitewater High School