Amie Becknell
Schaumburg,IL
Summary
Motivated business professional bringing over 15 years of entrepreneurial experience. Dedicated and personable with knowledge in HR operations and managing administrative and sales operations and personnel. Well-versed in customer service, and proficient in using independent decision making skills with sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Customer Service Support Specialist
Wheels/Donlen
10.2021 - Current
- Manage multiple communication channels simultaneously, including phone, email, live chat and support systems improving first-call resolution rates by providing primary customer support to internal and external customers while also tracking via customer service cases and updating customer data to maintain customer records.
Fuel Product Support (Project Assignment)
Wheels/Donlen
03.2020 - 10.2021
- Work with fleet specific software tools in order to keep fuel cards and fuel data updated for customer fleet vehicles in North America and Canada, including processing fuel data changes, fuel card requests and responding to maintenance program questions and fuel product issues.
Advisor, Driver Call Center
Wheels/Donlen
05.2016 - 10.2021
- As top performer, took 50+ calls daily partnering with AE's, AM's, Co-workers, FM's and Drivers handling inquiries and assisting in resolving any account, service or reporting issues.
- Assisted Team managing difficult call/de-escalating matters and providing resolution.
Invoice Adjuster
Wheels/Donlen
05.2015 - 05.2016
- Process, adjust and pay 250-300(+) vendor invoices daily, verifying correctness, payment method and invoice accuracy, following up with vendors and associated internal departments as needed.
Account Coordinator
Thomas Interior Systems
05.2013 - 05.2015
- Complete account support to four sales reps coordinating their orders with vendors, sales staff, interior designers, warehouse staff and logistics companies to ensure prompt order processing, scheduling and delivery to clients to meet or beat installation deadlines.
Administrative Assistant
Trinity Lutheran Church & School
06.2010 - 05.2013
- Complete administrative support to Asst. Pastor, four additional Pastors and Lay Staff providing support in all aspects of congregational and service needs.
- Coordinate, schedule and assist Pastors with many congregational areas from birth and baptism to weddings and funerals on through weekly bible studies, service preparation and coordination of volunteers needed for weekend services.
- Maintain parochial report, servant schedules, classes, counseling appointments and shut in visits/communion.
- Quickly and effectively resolve congregational needs/issues as they arose with confidentiality.
- Chapel Family Leader
Owner/Operations Manager/HR Business Partner
Attitude Performance, Inc.
01.1995 - 02.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated with vendors and suppliers to obtain best pricing and terms.
- Successful set up of operational and accounting software to allow for accurate customer/vendor management and provide measurable accountability.
- Process all AP/AR invoicing, payroll, monthly/quarterly sales tax, reconciliations, bank deposits.
- Created Policies and Procedures Manual, upgraded equipment, incorporated and managed employee health insurance and benefits.
Education
Business & Administration
Harper College
Palatine, ILSkills
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Human Resources Management
- Payroll Administration & Processing
- Benefits Administration
- HR Policies Compliance
- Confidential Document Control
- Background Checks
- Hiring and Onboarding
- Experience using Oracle, JD Edwards, AS400, AI, FleetWeb, FleetView, iSeries, SalesForce
- Quickbooks, ADP, WorkDay
- Outstanding organizational, multitasking, and problem-solving abilities
- CRM Software
- Teams
- CS Support
Timeline
Customer Service Support Specialist
Wheels/Donlen
10.2021 - Current
Fuel Product Support (Project Assignment)
Wheels/Donlen
03.2020 - 10.2021
Advisor, Driver Call Center
Wheels/Donlen
05.2016 - 10.2021
Invoice Adjuster
Wheels/Donlen
05.2015 - 05.2016
Account Coordinator
Thomas Interior Systems
05.2013 - 05.2015
Administrative Assistant
Trinity Lutheran Church & School
06.2010 - 05.2013
Owner/Operations Manager/HR Business Partner
Attitude Performance, Inc.
01.1995 - 02.2010
Business & Administration
Harper College
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