Amie Bensouda Steele
Rex,United States
Summary
Dynamic Multi-Site Property Manager with a proven track record at Steele Blue Homes, excelling in resident retention and budget management. Achieved a remarkable reduction in delinquency while leading a 16-member team. Skilled in market analysis and conflict resolution, driving operational efficiency and enhancing tenant satisfaction across multiple properties. Experienced Multi-Site Property Manager with a solid background in property management across multiple sites concurrently. Demonstrated strengths in tenant relations, lease administration, and operational oversight to maximize profitability. Demonstrable ability to troubleshoot complex issues, implement cost-effective solutions and drive improvements while maintaining high levels of occupancy. Proven track record of contributing positively to tenant satisfaction levels and bottom-line results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
Steele Blue Homes
Seattle, United States
09.2021 - Current
- Manage all site-level operations to include:
- Reviewed completed applications.
- Assessed household information against file history and program regulations.
- Updated tenant and unit information to keep current in the WBARS database.
- Followed up on delinquent residents and coordinated collection procedures
- Resident Relations.
- Resident retention, marketing.
- Rent collections and processing.
- Light accounting.
- Oversaw capital projects.
- Accounts payable/receivable.
- Hire and train the team.
- Complete annual recertifications/compliance for Section 42 Tax Credit.
- Set property goals, and meet company goals monthly.
- Complete daily, weekly, and monthly reports to include month-end.
- Enforce lease and company policy.
- Prepare and manage the property budget.
- Execute leases.
- Reduced delinquency from $275,000 to $68,735, enhancing financial stability.
- Managed a 16-member team, ensuring effective operations and high occupancy rates.
- Collaborated with maintenance for timely solutions to property issues.
- Oversaw leasing, achieving a 90% closing ratio, and 96% tour lead.
- Ensured compliance with budgets and laws, managing vendor contracts.
- Conducted market surveys, analyzed trends, and made data-driven pricing recommendations to optimize rental rates, and maintain a competitive edge.
- Partnered with maintenance and marketing teams to ensure property compliance, enhance resident experience, and execute successful lease-up strategies.
- Implemented creative marketing initiatives across online and in-person channels, achieving a 96% lead-to-tour conversion rate, and a 90% closing ratio.
- Spearheaded renovation projects for three properties, coordinating with city officials, and managing resident relocations to minimize disruptions.
- Optimized rental rates through market analysis, maintaining a competitive edge while maximizing revenue across multiple properties.
Sr Community Manager (Affordable Housing)
Asset Living
Everett, WA
12.2018 - 09.2021
- Manage all site-level operations to include:
- Reviewed completed applications
- Assessed household information against file history and program regulations
- Updated tenant and unit information to keep current in the WBARS database.
- Followed up on delinquent residents and coordinated collection procedures
- Resident Relations
- Resident retention, marketing.
- Rent collections and processing
- Light accounting
- Oversaw capital projects
- Accounts payable/Receivable
- Hire and train team
- Complete annual recertifications/compliance Section 42 Tax Credit
- Set property goals and meet company goals monthly
- Complete daily, weekly, and monthly reports to include month-end.
- Enforce lease and company policy
- Prepare and Manage property budget
- Execute leases
Community Manager (Multi sites)
Su Development
11.2016 - 11.2018
- Tour and lease apartments. Closing ratio 70% verified per Resman
- Achieve sales goals set by management.
- Post effective marketing ads on various sites set by management.
- Execute leases, create lease renewals and resident retention
- Inspect apartments during move-ins and move-outs and walk apartments and the community as needed.
- Delinquency report
- Notice to vacant report
- Process Invoices
- Schedule temps, and supervise up to 4 staffs
- Process move-ins, move-outs, audits, renewals, and other administrative functions requested by management.
- Provide the highest level of customer service and professionalism.
- Record keeping, Filling, Payment process
- Contracting with Vendors
Leasing Agent
Indigo Real Estate
10.2012 - 01.2016
- Intensive, professional customer service interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention.
- Timely, accurate recording of required data using Yardi Property Management software.
- Prepare and generate documents and reports and manage routine processes and correspondence.
- Collaborate to support property marketing strategies consistent with established procedures.
- General administrative support for the Business Manager, and other duties as assigned.
- Select employees for special projects and programs, then oversee their output
- Trained in Fair Housing, Equal housing opportunity
- Experienced with property management websites such as Yardi, on-site, knock and Reisman
- Experienced with basic computer programs such as Microsoft word and Microsoft Excel work
- Familiar with tax credit compliance, Low-Income Housing Tax Credit (LIHTC)
- Worked in a fast-paced environment, experienced with large properties of 295 units
- Daily marketing, Craigslist, website, apartment.com, Place for Mum, Facebook, Drive by, and weekend open house promotional events etc.
- Collaborates with HASCO for section aid inspection of units, maintenance staff, and security to ensure tenants' satisfaction during the lease term.
- Presented available units and negotiated terms with prospects.
Education
Associate - Pre Law
Shoreline Community College
Shoreline, Washington06.2016
Skills
- Office management
- Leasing
- Customer service
- Marketing
- Promotions
- Property management
- Team leadership
- Budgeting
- Vendor management
- Compliance
- Fair housing
- Yardi
- Resman
- Tenant relations
- Budget management
- Market analysis
- Regulatory compliance
- Lease execution
- Microsoft Office
- Conflict resolution
- Sales strategy
- Training and development
- Data reporting
- Project management
- Rent collection
- Technical aptitude
- Salesmanship
- Asset management
- Property management expertise
- Budget development
- Resident retention
- Property inspections
- Financial acumen
- Capital expenditure planning
- Operational efficiency
- Sustainability practices
- Tenant and eviction laws
- Maintenance coordination
- Exceptional oral and written communication skills
- Fair housing mandates
- Unit vacancies
- MRI accounting software
- Compliance monitoring
- Database management
- Work order monitoring
- Property marketing and promotion
- Property tours and inspections
- Apartment maintenance
- Financial budgeting and reporting
- Eviction notices
- Eviction procedures
Languages
- English
- French
Personal Information
Title: Multi-Site Property Manager
Additional Information - Qualifications
- 10+ years Office Management/Leasing Experience
- 8+ years experience in customer service industries
- 8+ years' experience in marketing and promotions
Certification
75 hours of Real Estate training at Capitus Learning & Training Institute
Timeline
Multi-Site Property Manager
Steele Blue Homes
09.2021 - Current
Sr Community Manager (Affordable Housing)
Asset Living
12.2018 - 09.2021
Community Manager (Multi sites)
Su Development
11.2016 - 11.2018
Leasing Agent
Indigo Real Estate
10.2012 - 01.2016
Associate - Pre Law
Shoreline Community College
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