Amie Bird

FedEx Courier DOT

• Efficiently and safely deliver and pick up packages and documents in a timely manner while maintaining a professional representation of the company.
• Accurately select and inspect packages for proper FedEx and Federal compliance paperwork for dangerous goods and international shipments.
• Operate a variety of company vehicles (including vans, box trucks, Reach, 600 & 700) safely and efficiently to transport freight to customer locations in compliance with corporate and governmental regulations.
• Ensure compliance with DOT regulations, including hours of service rules, pre-trip and post-trip vehicle inspections, and accurate logging of hours and mileage on the timecard.
• Provide excellent customer service by addressing inquiries, ensuring the accurate and complete delivery/pick-up of packages, and maintaining a professional demeanor with customers.
• Follow designated routes, adapting to traffic conditions, weather, and other factors to ensure no service failures to FedEx or the customer.
• Seek additional business from existing customers and prospective clients, communicating significant changes to the sales department.
• Perform daily, weekly, and monthly fuel audits of approximately 200 couriers. Organize and analyze fuel receipts while maintaining accurate records.
• Create, maintain, store, and destroy employee files efficiently and confidentially.

New Hire Courier Coach

• Trained and coached over 600 new hires in the last 19 years. Training focuses on FedEx's proven methods for working safely and efficiently as a courier.
• Provided guidance and feedback to help new hires succeed in their roles. Meet with management to determine who may need more extensive on-road training.
• Identified areas for improvement for new hires and communicated feedback with management and other courier coaches.
• Created a new hire cheat sheet with commonly used terminology at FedEx (i.e., DEX, PUX, REX, SIP, SOP, RIP, VAN, etc.) and sample courier timecard.

First Overnight (FO) Lead

• Used EOPS and EASI to track scans of FO packages to the station.
• Ensured FO packages were designated to the correct couriers to safeguard against service failures.
• Communicated with the Ramp when FO packages were missorted and ensured their timely arrival at the station for delivery.

HDDI & Smith Driving System Instructor

• Trained and evaluated employees on safe, efficient driving practices and ensured drivers were compliant with company and regulatory standards.
• Conducted classroom sessions covering topics such as defensive driving techniques, vehicle maintenance, and safety protocols. Strong commitment to safety.

Morning Meeting Leader (When Managers Are Unavailable)

• Disseminated information such as inbound and stop counts, reminders for service and safety, conducted Stretch & Flex, and provided the daily Stay Sharp Tip of the Day.

New Hire Safety Orientation Lead

• Conducted new hire safety orientations to familiarize them with essential safety protocols and procedures.
• Included FedEx's commitment to maintaining a healthy and safe workplace.
• Provided instruction on safe work practices and injury prevention in the station and on the road.
• Guided employees on emergency procedures, such as evacuation routes, emergency contacts, and safety equipment locations.

Systems & Operational Tools

• Genesis – Scanned and sent paperwork through the FedEx network.
• FRED (FedEx Reporting, Enterprise Database) – Accessed shipment details, reporting tools, and managed deliveries to ensure smooth logistics operations.

Front Counter CSA

• Processed customer shipments and verified compliance with shipping regulations.
• Handled cash and electronic payments accurately through the POS system.
• Resolved customer inquiries and complaints efficiently, escalating issues to management when necessary.
• Maintained a clean, organized, and well-stocked front counter area to enhance the customer experience.
• Assisted customers by tracing packages using EOPS and FRED.
• Completed start-of-shift and end-of-shift PST checklists.