Amie M. Bourgeois

IT systems partner for the implantation, development, setup and overall support of the business systems at Bassett Healthcare, including but not limited to Lawson Workforce Management, Lawson S3, iCIMS, UKG, Infor S3, Infor GHR and Infor FSM (Finance & Supply Chain) Cloudsuite.

Overall security maintenance, account setup, user security, SME and liaison for the Infor Finance & Supply Management system.

Identified and resolved defects by developing test strategies, testing tools and test scripts.

Data extraction for executive team members and shareholders using SQL Server, SQL Oracle, Business Intelligence, DBeaver and Crystal.

Managed customer expectations and relationships through easily understood explanations and clear communication.

Taught end users to navigate ERP system by developing and presenting training sessions.

Delivered individualization by working with clients to gather business requirements.

Supported smooth launch and user experience through functional end user testing and interface testing.

Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.

Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.

Oversaw document development across project work streams to create internal control statements per compliance and regulatory standards.

Collaborated with upper management to drive strategy and implement new processes.

10-2018 - 03-2022

System Administrator

Bassett Healthcare Network, Cooperstown, NY

IT system partner for implementation, development, setup and overall support for the Care Advance and Care Logistics system

Planned, implemented and coordinated system upgrades, enhancements and maintenance

·Actively monitored performance and interface between EPIC and Care Advance working with the interface team and vendors to troubleshot issues

Managed and monitored security and user account setups for users of Care Advance.

Established network specifications and analyzed workflow, access, information and security requirements.

Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

Administration and coordination of the time and attendance Lawson Workforce Management System (LWM).

Review of configuration providing functional support to unit base schedulers and management staff, as well as coordinating system changes in accordance to changes to human resources policies

Implementation team member for deployment of LWM.

Administrator in LWM Pay/Work Rules, Accruals, Security Profiles and System Configurations.

Collaborated with stakeholders to enhance LWM system utilization and efficiency by customizing business processes.

Lead special projects related to the testing, documentation, piloting, deployment, and communication of new functionality and system enhancements

Communication of functionality updates and enhancements, existing and new processes, and best practices

SME and liaison to user clients, technical applications staff and vendors to resolve problems with functionality of LWM.

Designed, developed and lead end user system training for leaders and schedulers through one-on-one, group sessions and presentations across network.

Provided daily support to Human Resources department leadership

Delivered friendly assistance with new hires throughout interviewing and hiring process.

Organized New Employee Orientation's schedules and annual Service Events

Communicated and provided assistance to new employees with new employee paperwork and benefit forms.

Filed paperwork, sorted, and delivered mail and maintained office organization.

Managed employee exit interviews and paperwork.

Assisted with meetings and presentations within company.

Coordinated itineraries and scheduled appointments for human resources staff

Maintained GMS (Grant Management System, HRIS) for accuracy of current data on file

Created reports for leadership as needed

Oversaw and managed hiring process and assisted human resources.

Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.

Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.

Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Assisted in recruitment and hiring process coordinating job postings, reviewing resumes, coordinating interviews and checking references

Organized and conducted new employee orientations with Director on a monthly basis

Assisted in Employee Performance Evaluations process 200+ employees on a monthly basis

Assisted the Director with administration of polices/procedures for Human Resources functions and employment plans

Participated in Work-Place Committee and organized agency events