Amie Boykin
Middlesex,NC
Summary
Accomplished Dispatcher Coordinator at Wall Recycling, adept in route management and customer relations, significantly enhanced customer satisfaction through precise service dispatching. Leveraged dispatch software expertise and problem-solving skills to streamline operations, achieving efficient routing and incident management. Demonstrated exceptional stress tolerance, managing high call volumes and resolving conflicts, fostering professional relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Dispatcher Coordinator
Wall Recycling
05.2021 - Current
- Increased customer satisfaction through efficient and precise dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Directed dispatching, routing, and tracking of 20+ fleet vehicles.
- Managed conflict resolutions with customers and drivers to encourage professional relationships and promote respect.
- Generated reports to track orders and maintain proper records and documentation for billing and landfill reconciliation purposes.
- Generated reports to track order completion and driver productivity.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Scale House Attendant
Wall Recycling
02.2020 - 05.2021
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Greeted customers and provided excellent service to internal and external clients.
- Monitored truck traffic flow to ensure timely processing of materials, avoiding unnecessary delays.
- Assisted in training new Scale House Attendants, sharing best practices and tips for success in the role.
- Reduced wait times for drivers by expediting the check-in process without compromising accuracy or safety standards.
- Developed strong relationships with customers through consistent professionalism and excellent communication skills.
- Coordinated effectively with drivers regarding load adjustments or rejections based on established criteria.
- Demonstrated flexibility in work hours to accommodate fluctuations in business demands, contributing to seamless facility operations.
- Managed record-keeping tasks efficiently, maintaining accurate logs of all transactions and related data.
- Checked loads to identify contents and unauthorized or highly regulated materials.
Office Manager
Omni International
03.2018 - 11.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed and recorded customer payment transactions accurately.
- Scheduled customer reservations.
- Simplified and streamlined payroll processing by efficiently managing employee timecards.
Customer Service Representative
Omni International
01.2010 - 03.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling membership services based on individual customer requirements.
- Efficiently handled a High volume of inbound calls and emails.
- Performed multiple data entry aspects of the position with accuracy and efficiency.
- Processes customer payments.
Education
No Degree -
Southside Virginia Community College
Alberta, VAHigh School Diploma -
Brunswick High School
Lawrenceville, VA06.2010
Skills
- Dispatch Software Familiarity
- Route Planning
- Incident Reporting
- Logistics Management
- Dispatch Coordination
- Customer Relations
- Data Entry
- Stress Tolerance
- Routing orders
- Updating logs
- Problem-Solving
- Time Management
Timeline
Dispatcher Coordinator
Wall Recycling
05.2021 - Current
Scale House Attendant
Wall Recycling
02.2020 - 05.2021
Office Manager
Omni International
03.2018 - 11.2018
Customer Service Representative
Omni International
01.2010 - 03.2018
No Degree -
Southside Virginia Community College
High School Diploma -
Brunswick High School
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