Overview
Work History
Education
Skills
Timeline
Generic

Amie Cook

Owensboro,KY

Overview

19
19
years of professional experience

Work History

Door Dasher

Amie Cook
09.2024 - Current
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Navigated efficiently through various delivery routes for expedited service.
  • Improved customer satisfaction by providing timely and accurate deliveries.

Team Leader

Chick-fil-A
10.2018 - 02.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Server

Beef 'O' Brady's
05.2006 - 05.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

After-School Program Leader

Newton Parish Elementary
08.2010 - 05.2014
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Assisted students with homework completion, providing individualized support and guidance as needed.
  • Managed behavioral issues and used positive behavior strategies for groups of up to Number students.
  • Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
  • Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
  • Supervised up to Number students during outdoor exercise periods, monitoring group, and individual safety.
  • Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.

Education

Daviess County High School
Owensboro, KY
05.2008

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Cash handling proficiency
  • Food safety
  • Customer service
  • Quick learner
  • Decision-making
  • Problem-solving
  • Time management
  • Customer communication
  • Dedicated team player
  • Flexible schedule
  • Good driving record
  • Relationship building
  • Food handling
  • Safe food handling
  • Cooking

Timeline

Door Dasher

Amie Cook
09.2024 - Current

Team Leader

Chick-fil-A
10.2018 - 02.2023

After-School Program Leader

Newton Parish Elementary
08.2010 - 05.2014

Server

Beef 'O' Brady's
05.2006 - 05.2016

Daviess County High School

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Amie Cook