Amie Ellis
Leland,NC
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths, and technical abilities. Patient and team-focused collaborative leader dedicated to improving patient outcomes and work environment for those who serve the community. High energy, self-motivated, quality-focused, and reliable leader. Effective leader with focus on collaboration, optimizing patient care, and patient support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager - Emergency Department
NHRMC Orthopedic Hospital Emergency Department
12.2015 - Current
- Maximizes resource utilization by carefully monitoring budgets, equipment usage, and staffing levels.
- Fosters collaborative work environment that emphasizes teamwork, communication, and shared responsibility for patient outcomes.
- Promotes culture of continuous improvement within department by encouraging staff input on process enhancements.
- Regularly assesses staff competencies to ensure optimal skill alignment with department needs, leading to more effective patient care delivery.
- Mentors junior staff members and provides ongoing feedback, contributing to their professional growth and development.
- Lead successful initiatives aimed at reducing left without-being-seen rates.
- Boosted patient satisfaction rates above long-term goals by creating empathetic and supportive environment for patients, families, and team members.
- Championed best practice adherence across emergency department team, resulting in consistently high-quality patient care delivery.
- Reduced wait times for patients by optimizing staff scheduling and task delegation.
- Increased efficiency within emergency department by regularly evaluating workflows and making necessary adjustments.
- Mentors and coaches team members resulting in promotion of employees to increased levels of responsibility.
- Effective collaboration with Emergency Medicine Physician Group.
- Works closely with Nursing Schools and Medic Programs to facilitate clinical and capstone programs within department.
Emergency Department Manager
NHRMC Orthopedic Hospital And ED North
07.2018 - 05.2022
- Took on role as manager at NHRMC Scott's Hill Emergency Department in addition to previous duties at NHRMC Orthopedic Hospital Emergency Department.
- Directed two departments during COVID 19 pandemic with focus on staff retention to prevent use of contract staff.
Emergency Department Coordinator
New Hanover Regional Medical Center
08.2012 - 12.2015
- Coached employees through day-to-day work and complex problems.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Recipient of the 2014 Nursing Excellence Award for the NHRMC Orthopedic Hospital
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- NC Great 100 Nursing nominee in 2015
Registered Nurse in the Emergency Department
New Hanover Regional Medical Center
03.2010 - 08.2012
- Implemented medication and IV administration, catheter insertion, and airway management.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Provided direct patient care, stabilized patients, and determined course of action.
- Served as Unit Based Practice Chair
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities.
Registered Nurse in the Emergency Department
Gaston Memorial Hospital
01.2008 - 01.2009
Registered Nurse in the Emergency Department
Wayne Memorial Hospital
01.2006 - 01.2008
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, NC05.2005
Skills
- Complex Problem-Solving
- Compassion and Empathy
- Team Coordination
- Team Building
- Training and mentoring
- Compliance Monitoring
- Interdepartmental Coordination
- Strategic Planning
- Operation Management
- Budgeting and forecasting
- Customer Relations
Certification
- Active North Carolina Nursing License since 2006
- Trauma Nurse Core Course
- Pediatric Advanced Life Support
- Advanced Cardiac Life Support
- Basic Life Support
- MOAB Certified
Timeline
Emergency Department Manager
NHRMC Orthopedic Hospital And ED North
07.2018 - 05.2022
Manager - Emergency Department
NHRMC Orthopedic Hospital Emergency Department
12.2015 - Current
Emergency Department Coordinator
New Hanover Regional Medical Center
08.2012 - 12.2015
Registered Nurse in the Emergency Department
New Hanover Regional Medical Center
03.2010 - 08.2012
Registered Nurse in the Emergency Department
Gaston Memorial Hospital
01.2008 - 01.2009
Registered Nurse in the Emergency Department
Wayne Memorial Hospital
01.2006 - 01.2008
Bachelor of Science - Nursing
East Carolina University
- Active North Carolina Nursing License since 2006
- Trauma Nurse Core Course
- Pediatric Advanced Life Support
- Advanced Cardiac Life Support
- Basic Life Support
- MOAB Certified
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